Sr. Solutions Consultant II, PagerDuty

PagerDuty

Location:
United States, Atlanta

Category:
Sales

Contract Type:
Employment contract

Salary:

164000.00 - 226000.00 USD / Year

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Job Description:

Strategic Solutions Consultant role at PagerDuty, serving as a trusted advisor to strategic customers and prospects, partnering with sales, customer success, and product teams to design and deliver solutions that drive business value and accelerate adoption of PagerDuty's platform.

Job Responsibility:

Collaborate with strategic customers to understand business challenges and map PagerDuty solutions to desired business outcomes
Lead discovery sessions, solution design workshops, and technical deep-dives
Develop and present tailored demonstrations, proof-of-concepts, and value propositions
Advise customers on best practices for incident response, digital operations, and service reliability
Partner with sales and customer success to drive adoption, expansion, and renewals
Act as a bridge between technical and business stakeholders
Provide feedback to product and engineering teams to influence roadmap

Requirements:

5+ years in a solutions consulting, pre-sales, technical account management, or similar customer-facing role
Strong understanding of SaaS, cloud infrastructure, DevOps, or IT operations
Proven ability to support and influence sales cycles, with a solid grasp of sales processes and customer buying journeys
Excellent communication and presentation skills
Experience working with enterprise customers and navigating complex organizations
Problem-solver with a consultative mindset and a passion for helping customers succeed
Ability to travel as needed

Nice to have:

Experience with PagerDuty or similar incident management platforms
Familiarity with automation, observability, or ITSM tools
Technical certifications (AWS, Azure, GCP, etc.)

What we offer:

Equity
Comprehensive benefits package
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
September 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sr. Solutions Consultant II