CrawlJobs Logo

Sr. Manager, Voice / Switching Platforms

inabia.com Logo

Inabia Solutions & Consulting

Location Icon

Location:
United States, Ridgeland, MS ,Birmingham Al, Brentwood TN

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Switching Platforms team. This is a critical leadership role responsible for the end-to-end ownership of our MetaSwitch and BroadWorks platforms. You will be the key technical authority, driving reliability, innovation, and operational excellence for our core voice and unified communications services. The ideal candidate is a seasoned telecom leader with deep hands-on technical expertise, a proven track record in team leadership, and the ability to bridge the gap between operations, architecture, product, and vendors. If you thrive on solving complex challenges and are passionate about delivering world-class telecom services, we encourage you to apply.

Job Responsibility:

  • Lead, mentor, and develop a high-performing team of voice engineers and operations staff
  • Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
  • Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
  • Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
  • Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
  • Drive troubleshooting efforts and ensure timely resolution
  • Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
  • Collaborate effectively with internal teams including Architecture, Product, and Customer Care
  • Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
  • Manage budgets, vendor contracts, and platform licensing
  • Forecast capacity to align with business growth projections
  • Develop and maintain comprehensive documentation, runbooks, escalation playbooks, and processes to enhance operational efficiency

Requirements:

  • Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
  • 20+ years of progressive experience in voice/telecom engineering, with at least 10+ years in a leadership/management role
  • Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
  • Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
  • Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
  • Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
  • Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
  • Excellent leadership, vendor management, and communication skills, with the ability to manage operations during outages and escalations
  • Must be willing to be on-call and handle critical issues after hours as needed

Nice to have:

  • Experience with cloud voice, microservices, and containerization (e.g., Docker, Kubernetes) of telecom functions
  • Knowledge of IMS, 5G, VoLTE, or VoWiFi integrations
  • Experience managing hybrid switch/UC architectures (legacy + cloud)
  • Prior exposure to international voice termination or wholesale VoIP
  • Experience managing distributed or multi-site teams

Additional Information:

Job Posted:
December 09, 2025

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Sr. Manager, Voice / Switching Platforms

New

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...
Location
Location
United States , Ridgeland, MS ,Birmingham Al, Brentwood TN
Salary
Salary:
Not provided
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
  • 20+ years of progressive experience in voice/telecom engineering
  • at least 10+ years in a leadership/management role
  • Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
  • Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
  • Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
  • Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
  • Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
  • Excellent leadership, vendor management, and communication skills
  • Must be willing to be on-call and handle critical issues after hours as needed
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a high-performing team of voice engineers and operations staff
  • Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
  • Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
  • Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
  • Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
  • Drive troubleshooting efforts and ensure timely resolution
  • Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
  • Collaborate effectively with internal teams including Architecture, Product, and Customer Care
  • Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
  • Manage budgets, vendor contracts, and platform licensing
  • Fulltime
Read More
Arrow Right
New

Sr. Manager, Voice / Switching Platforms

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Sw...
Location
Location
United States , Ridgeland, MS ,Birmingham Al, Brentwood TN
Salary
Salary:
Not provided
inabia.com Logo
Inabia Solutions & Consulting
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
  • 20+ years of progressive experience in voice/telecom engineering
  • at least 10+ years in a leadership/management role
  • Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
  • Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
  • Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
  • Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
  • Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
  • Excellent leadership, vendor management, and communication skills
  • Must be willing to be on-call and handle critical issues after hours as needed
Job Responsibility
Job Responsibility
  • Lead, mentor, and develop a high-performing team of voice engineers and operations staff
  • Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
  • Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
  • Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
  • Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
  • Drive troubleshooting efforts and ensure timely resolution
  • Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
  • Collaborate effectively with internal teams including Architecture, Product, and Customer Care
  • Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
  • Manage budgets, vendor contracts, and platform licensing
  • Fulltime
Read More
Arrow Right
New

Handyperson

We are a leading facilities management provider dedicated to creating and mainta...
Location
Location
United Kingdom , Portsmouth
Salary
Salary:
30000.00 GBP / Year
https://www.randstad.com Logo
Randstad
Expiration Date
January 10, 2026
Flip Icon
Requirements
Requirements
  • Proven experience as a Handyperson or in a similar multi-skilled maintenance role
  • A broad skill set covering basic plumbing, carpentry, and decorating
  • A strong understanding of health and safety practices
  • Excellent problem-solving skills and a proactive, can-do attitude
  • Good communication skills and the ability to work well within a team
  • The ability to work independently and manage your own daily tasks
Job Responsibility
Job Responsibility
  • Perform general repairs and maintenance tasks across the site
  • Carry out basic joinery (e.g., hanging doors, repairing furniture), plumbing (e.g., fixing minor leaks, unblocking sinks), and decorating (e.g., painting, patch plastering)
  • Conduct repairs to flooring, tiling, and glazing
  • Assist other on-site engineers and specialist sub-contractors when required
  • Ensure all work is completed safely and in line with health and safety regulations
  • Keep accurate records of all completed jobs
  • Provide a friendly and helpful service to everyone on-site
What we offer
What we offer
  • Competitive Salary: £30,000 per annum
  • Excellent Work-Life Balance: A stable Monday to Friday, 8:00 AM to 5:00 PM working pattern
  • Pension Scheme: A comprehensive company pension to help you plan for your future
  • Training and Development: We are committed to your professional growth and will provide ongoing training opportunities to help you develop new skills
  • Generous Holiday Allowance
  • All tools, equipment, and uniform provided
  • Fulltime
Read More
Arrow Right
New

Motion Design Intern

The Motion Design Intern will be responsible for designing and animating for a v...
Location
Location
United States , Fort Worth
Salary
Salary:
12.00 USD / Hour
agencyhabitat.com Logo
Agency Habitat
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Portfolio Required: Must submit an online portfolio showcasing your creative work
  • Proficient in Adobe After Effects, Adobe Illustrator, and Adobe Photoshop
  • Ability to build storyboards
  • Willingness to learn new skills and software
  • Ability to work collaboratively with other multi-disciplinary creatives
  • Excellent oral and written communication skills
  • Willingness to receive art direction
  • Implement feedback, ask thorough questions and execute quickly
  • An open mind and positive attitude
  • Ability to multitask and meet tight deadlines
Job Responsibility
Job Responsibility
  • Work with creative directors, art directors, copywriters, and other motion designers to design and animate motion graphics for digital and social
  • Design for platform-specific content like Facebook, Instagram, TikTok, etc.
  • Revise and adapt existing graphics and motion graphic assets to new requirements
  • Follow department file structures, naming, and processes
  • Ensure all deliverables are accurate, on time, and routed through the appropriate departments for approval
What we offer
What we offer
  • friendly and creative work environment
  • a festive holiday schedule
  • three coffee makers
  • an arcade and full bar
  • Parttime
Read More
Arrow Right
New

Design Intern

Our paid internship program is dedicated to recognizing and nurturing young tale...
Location
Location
United States , Fort Worth
Salary
Salary:
12.00 USD / Hour
agencyhabitat.com Logo
Agency Habitat
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Portfolio Required: Must submit an online portfolio showcasing your creative work
  • Solid proficiency in Adobe Creative Suite
  • Ability to conceptualize and brainstorm with a team
  • Strong attention to detail
  • Excellent communication and time management skills
  • Self-motivation and proactive thinking capabilities
  • Interest and eagerness to learn about new/upcoming developments in design and advertising
  • Willingness and ability to push creative boundaries
  • An open mind and a positive attitude
  • Education: Working towards or have obtained a Bachelor’s Degree (Advertising, Art Direction, Design, Communication Arts, or similar program)
Job Responsibility
Job Responsibility
  • Shadow and learn from multiple departments in the agency
  • Attend brainstorming sessions, kickoff meetings, client reviews, presentations, client status calls, etc.
  • Learn about, understand, and apply different principles of design
  • Work closely with creative team members on various client and internal tasks ranging from concept to completion (for digital and traditional media)
  • Create storyboards, layouts and designs for assigned projects
  • Learn about and follow creative briefs with budgeted time and deadlines
  • Assist in the editing, production, and post-production of existing client deliverables
  • Brainstorm and ideate with and without guidance from creative team members
  • Learn about and create email designs in XD
  • Learn about regulatory process considerations
What we offer
What we offer
  • Friendly and creative work environment
  • Festive holiday schedule
  • Parttime
Read More
Arrow Right
New

Creative Copywriting Intern

As part of the Agency Habitat team, our Creative Copywriting interns will be res...
Location
Location
United States , Fort Worth
Salary
Salary:
12.00 USD / Hour
agencyhabitat.com Logo
Agency Habitat
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Portfolio Required: Must submit an online portfolio showcasing your creative work
  • Strong work ethic and passion to create
  • Experience writing with a range of styles and tones
  • In-depth knowledge of Microsoft Office
  • Good command of AP style and ability to apply it consistently
  • Willingness to learn business and marketing fundamentals
  • Willingness to both stand up for work and accept criticism when appropriate
  • Solutions-oriented attitude in both optimal and challenging situations
  • Ability to learn quickly, produce in a fast-paced environment and work well under pressure
  • Adaptability to changing circumstances and requirements
Job Responsibility
Job Responsibility
  • Regularly brainstorm individually and as a part of creative team to conceptualize ideas
  • Author branding and social content for multiple clients and projects with unique voices and needs, maintaining quality and consistency while regularly switching gears
  • Conduct research to fully understand client industries, products, customers and trends
  • Create engaging and captivating on-screen copy and captions that capture tone and voice of each client
  • Follow creative briefs, budgeted time and deadlines
  • Assist with presentations to pitch ideas when needed
  • Perform other tasks as assigned
What we offer
What we offer
  • A friendly and creative work environment
  • A festive holiday schedule
  • Three coffee makers
  • An arcade and full bar
  • Parttime
Read More
Arrow Right
New

Deskside Support Engineer

Provide on-site deskside IT support to end-users for day-to-day technical issues...
Location
Location
Pinto Park
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
December 27, 2025
Flip Icon
Requirements
Requirements
  • Diploma/Graduate in IT/Computer Science or related field
  • 2–4 years of experience in deskside/end-user IT support
  • Hands-on knowledge of Windows/Linux OS, hardware troubleshooting, and MS Office tools
  • Familiarity with ITSM/ticketing tools and remote troubleshooting tools
  • Good communication and customer service orientation
Job Responsibility
Job Responsibility
  • Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-user peripherals
  • Install, configure, and upgrade software/hardware as per organisation standards
  • Provide AV/IT support during meetings and conferences
  • Log and track support tickets in the ITSM tool, escalating when required
  • Coordinate with OEMs and authorised service providers for hardware repairs and warranty claims
  • Maintain and update IT Asset Register, including allocation and de-allocation of equipment
  • Ensure tickets are resolved within defined SLA timelines
  • Support internal/external IT audits by providing asset and incident data
Read More
Arrow Right
New

Server & Storage Support Engineer

Ensure effective operation, maintenance, and monitoring of the organisation’s se...
Location
Location
Pinto Park
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
December 27, 2025
Flip Icon
Requirements
Requirements
  • Graduate in IT/Computer Science or equivalent
  • 4–6 years of experience in server and storage administration
  • Strong knowledge of VMware, Windows/Linux server administration
  • Hands-on experience with SAN/NAS platforms (QSAN or equivalent)
  • Familiarity with backup solutions and DR frameworks
  • Ability to troubleshoot escalated technical issues and perform root cause analysis
Job Responsibility
Job Responsibility
  • Manage and maintain physical servers including OS installation, patching, and performance tuning
  • Administer VMware environments (vSphere/ESXi), including provisioning VMs, snapshot management, backup verification, and migration
  • Ensure backup completion and disaster recovery readiness, including participation in DR drills
  • Monitor and manage SAN/NAS storage infrastructure (e.g., QSAN), ensuring proper allocation, redundancy, and zoning
  • Implement and test storage replication and protection mechanisms
  • Act as Level-2 escalation for incidents impacting servers/storage
  • Document infrastructure changes, maintain server inventory, and update system configurations
Read More
Arrow Right
Welcome to CrawlJobs.com
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.