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Sr. Director, Product Management for Data & AI, Security and HSI

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Bellevue

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Category:
IT - Software Development

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Contract Type:
Employment contract

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Salary:

207700.00 - 280900.00 USD / Year
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Job Description:

The Sr. Director of Product Management will lead the strategy and execution of T-Mobile's product experiences acting as the primary interface to senior leadership and will define and drive the product roadmap to achieve an exceptional customer experience and impactful business outcomes. Bringing deep expertise in the product development lifecycle establish a shared vision for the future generation of product experiences by building consensus across the company on priorities leading to product execution. We are looking for a seasoned product leader to drive our digital strategy and deliver transformative platform experiences that redefine how we engage with our customers. This leader will deliver product experiences that are recognized as the best in the industry, strengthen our strategic and competitive position and drive innovation!

Job Responsibility:

  • Develop the data products that empower digital customer experiences to be contextual and personal, revamping and redesigning journeys using the new AI experiences
  • Define the overall strategy for how to build and deliver the best experience to our existing users and grow the strategic areas in the T-Life Super App and T-Shop on web
  • Build a Data & AI and Security platform for all Magenta users including Postpaid, Prepaid, TFB Micro and HSI
  • reusing the platform for Metro users to build the same capabilities in the new MyMetro App
  • Enable all the core HSI (High Speed Internet) consumer experiences into one single platform available across Magenta and Metro brands
  • Oversee Security Products for ScamSheild, P360, device diagnostics, VPN, credit monitoring etc. in T-Life to ensure that we can fully fill our promise of “Peace of mind” in the T-Life app
  • Develop and maintain strategic partnerships with senior internal and/or external customers
  • Creates, plans, and owns a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating
  • Champion and communicate information and AI product value and other key performance indicators to partners and team members
  • Develop change management and communication plans and execute connected with customer change initiatives
  • Leverage qualitative and quantitative data to create clear and measurable goals for the team aligned to company, department, and functional area objectives
  • Regularly conduct organizational design thinking/strategy to best structure the team and leverage resources
  • Lead and direct the continual improvement of enterprise-scale services, processes, and tools
  • Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered
  • Develop and implement staff and operations model to support systems for efficient, continuous availability
  • Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels
  • Responsible for attracting, hiring, and retaining a high-performing team of Product Managers

Requirements:

  • More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of superior customer experiences
  • 5+ years of experience in AI, data science, and analytics
  • Expertise in LLMs and Generative AI field
  • Experience leading digital applications and successfully launching Data & AI products in the market at large scale
  • Background working with Engineering and a strong understanding of the role of engineering in product development
  • 10+ years of experience in leading strategy, innovation, and data products
  • Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms
  • 5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees
  • Bachelor's Degree in Computer Science, Engineering, IT or equivalent
  • Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies
  • Build, lead, mentor, and inspire team(s)
  • managing performance, goals, and development potential, create and foster an environment that values and promotes autonomy, skill mastery, empowerment, transparency, innovation, and learning

Nice to have:

  • Ability to collaborate with stakeholders in both business and technology to anticipate, interpret and challenge thinking when appropriate to align organizational goals and resources
  • Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams
  • Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs
  • Strong communication and people skills
  • Listen and understand a variety of points of view balancing concerns with data for better decision making
  • Analytical problem solver
  • applies multiple technical solutions to application operational problems
  • Collaborative, yet influential
  • Flexible, self-starter, and comfortable working in a rapidly changing environment
  • Creative problem solver and solutions provider
  • Ability to prioritize multiple projects
  • detail oriented and organized
What we offer:
  • medical, dental and vision insurance
  • a flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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