Sr. Customer Success Manager

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sr. Product Manager

Kiddom is redefining how technology powers learning. We combine world-class curr...

Location

United States , San Francisco

Salary:

150000.00 - 200000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

5+ years of product management experience, with proven success leading SaaS products at scale
Startup and growth experience – you’ve thrived in dynamic environments where priorities shift and ownership is essential
Proven track record managing the end-to-end lifecycle of complex products, from vision through launch and iteration
Strong strategic and execution instincts—you know when to focus on outcomes, when to experiment, and how to balance user needs with business opportunities
Exceptional communication and influence—you simplify complexity, inspire confidence, and align diverse stakeholders
Strong AI literacy—you’re comfortable shaping AI-powered experiences, partnering with technical teams to evaluate opportunities and bring them to market

Job Responsibility

Set vision and strategy for your product domain – Use market research, customer feedback, and data insights to define a roadmap that drives adoption, differentiation, and measurable impact
Drive execution at scale – Lead products from concept to launch and iteration, balancing innovation with speed and ensuring seamless delivery across thousands of classrooms
Shape transformative experiences – Partner with engineering, design, AI, and curriculum experts to deliver workflows and features that redefine how teachers and students engage with technology
Champion educator and student outcomes – Ensure every product decision ladders up to real-world value, whether saving teacher time, driving student progress, or scaling institutional adoption
Reimagine traditional workflows – Turn manual, outdated processes into intuitive digital experiences that unlock efficiency and insight
Lead with influence – Drive alignment across engineering, design, GTM, and leadership, creating clarity and momentum in complex, cross-functional environments
Build AI-powered solutions – Collaborate with researchers and engineers to integrate personalization, recommendations, and insights into the Kiddom experience

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Sr. Technical Program Manager

We are seeking a strategic and results-oriented Technical Program Manager to joi...

Location

Canada , Vancouver

Salary:

146000.00 - 178000.00 CAD / Year

Highspot

Expiration Date

Until further notice

Requirements

Proven success as a Technical Program Manager, Product Manager, or a similar role in a B2B SaaS environment, leading complex, cross-functional programs
Direct experience with artificial intelligence, machine learning concepts, and their practical application in software development or business processes
Experience managing the full software development lifecycle and go-to-market (GTM) readiness for product launches
Expertise in agile/scrum methodologies and experience adapting processes to meet the needs of a scaling organization
Exceptional communication and stakeholder management skills
Demonstrated ability to use data and metrics to drive decisions, identify risks, and measure program success
Experience with change management or adoption of new technology

Job Responsibility

Manage the execution of our AI transformation program roadmap to integrate AI-powered tools and workflows within our P&E teams
Be the internal champion for AI tools
Build relationships with teams and leaders to identify pain points that AI can solve
Create documentation
Help build a community of practice where teams can share insights and successes
Partner with senior leaders and team members across Engineering, Product, and Design to identify high-impact use cases and remove barriers to adoption
Collect data and build tracking mechanisms to measure the direct impact of AI on key metrics like team velocity, code quality, and overall productivity
Own the end-to-end program management for a core product area, ensuring a predictable and successful delivery cadence
Serve as the central point of contact, partnering closely with Product Management, Engineering, Design, Product Marketing, and customer-facing teams
Define, track, and drive key program metrics and business KPIs, providing clear communication and status updates to stakeholders and leadership

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Group Retirement Savings Plan (RRSP) and matching employer contributions (DPSP) with immediate vesting
Flexible PTO
Generous Holiday Schedule + 5 Days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
Flexible work schedules
Access to Coaches and Therapists through Modern Health
2 Volunteer days per year
Monthly transportation allowance for employees that work in our Vancouver Hub location
Employees are eligible to receive stock options

Fulltime

Sr. Product Manager, Growth

Kiddom is redefining how technology powers learning. We combine world-class curr...

Location

United States , San Francisco

Salary:

150000.00 - 200000.00 USD / Year

Kiddom

Expiration Date

Until further notice

Requirements

5+ years of product management experience, with significant experience driving growth in SaaS products
Proven success in building and scaling growth functions—including onboarding, activation, retention, monetization, or expansion
Startup and growth experience – you’ve thrived in fast-moving environments where experimentation, agility, and ownership are essential
Strong analytical instincts—you leverage data and experimentation frameworks to make smart decisions and can balance qualitative and quantitative insights
Exceptional communication and influence—you can inspire teams, simplify complex growth strategies, and align technical and non-technical stakeholders
Deep understanding of growth metrics, funnels, A/B testing, and product-led growth mechanics

Job Responsibility

Set vision and strategy for growth – Define and execute strategies that drive adoption, retention, and expansion across schools, districts, and educators
Design growth loops and funnels – Leverage experimentation, analytics, and user insights to optimize onboarding, activation, engagement, and conversion at scale
Partner with GTM teams – Collaborate closely with marketing, sales, and customer success to align product-led growth initiatives with broader go-to-market strategies
Lead cross-functional experiments – Design, prioritize, and execute growth experiments across the product and GTM funnel, using data-driven insights to accelerate impact
Balance product-led and sales-assisted growth – Shape experiences that empower educators to quickly see value while enabling districts to scale adoption seamlessly
Champion data-informed decisions – Partner with data and engineering teams to ensure robust instrumentation, dashboards, and feedback loops guide growth strategy
Build sticky, habit-forming experiences – Drive feature adoption and long-term engagement by designing intuitive workflows that keep educators and students returning
Lead with influence – Align engineering, design, GTM, and leadership around growth priorities, creating clarity and momentum across highly cross-functional teams

What we offer

Competitive salary
Meaningful equity
Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability and life insurance
One Medical membership (in participating locations)
Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year
10 paid sick days per year (pro rated depending on start date)
Paid holidays
Paid bereavement leave
Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State
Commuter and FSA plans

Fulltime

Sr. Product Manager - AI

In this role, you will be joining the Product Management team reporting to the S...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

5–8 years of PM experience in B2B SaaS, ideally in sales enablement or learning tech, with a proven ability to ship products in agile environments
2+ years working with AI/ML teams, including experience in NLP, NLU, or Generative AI applications
Skilled at leading cross-functional teams to deliver high-quality, end-to-end product experiences across complex user scenarios with multiple personas
Strong problem-solver with a track record of turning ambiguous inputs into structured roadmaps and impactful outcomes
Comfortable working with technical teams—able to discuss trade-offs with engineers and collaborate with data scientists on AI strategy
Exceptional communication and stakeholder management skills, with the ability to align executives, sales teams, and designers
Highly detail-oriented and user-obsessed, with a passion for crafting polished, intuitive experiences that drive adoption
Resilient in fast-paced, ambiguous environments, with the ability to prioritize, multitask, and go beyond role boundaries when needed

Job Responsibility

You will work with customers and stakeholders to create a strategic roadmap, prioritize problems, and define requirements, then manage the backlog through the product development process from discovery to general availability
You will become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects
You will collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
You will dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts
Own the roadmap for AI features related to coaching insights, rep scoring, skill reinforcement, and conversation intelligence
Drive discovery with customers, internal SMEs, and sales leaders to uncover pain points and surface areas where AI can improve productivity, engagement, or skill growth
Work across systems—analytics, content, LMS, and CRM—to unify data into actionable insights
Validate new capabilities with customers using prototypes, mockups, and early betas
measure adoption and iterate quickly
Define and measure key success metrics (e.g., coaching engagement, learning retention, time-to-proficiency)

Fulltime

Sr. Manager, Software Engineering (Search)

As a Senior Engineering Manager – Search, you will lead and inspire a talented t...

Location

India , Hyderabad

Salary:

Not provided

Highspot

Expiration Date

Until further notice

Requirements

3+ years of experience managing engineering teams, with a proven record of developing and scaling backend or search systems
7+ years of total software development experience with cloud-native SaaS platforms
Strong background in search & recommendation technologies such as Lucene, Solr, Opensearch, Elasticsearch, RAG, or similar frameworks
Deep understanding of enterprise search architecture, schema design, and relevance tuning
Proven success building REST APIs, distributed systems, and integrating services using AWS or similar cloud platforms
Experience with object-oriented and functional programming languages, such as JavaScript/TypeScript, Python, or Ruby
Familiarity with machine learning and AI concepts for ranking, personalization, or content recommendations
Track record of attracting and developing diverse talent, fostering a collaborative and inclusive culture
Strong leadership, communication, and stakeholder management skills able to balance technical depth with strategic decision-making

Job Responsibility

Lead, mentor, and grow a team of search and backend engineers focused on high-impact, scalable search solutions
Own the technical vision for search architecture combining traditional and vector based, including relevance, ranking models, and distributed indexing systems
Drive execution excellence — set goals, manage delivery timelines, and ensure consistent progress against engineering objectives
Collaborate with Product and Data Science to translate customer and business needs into measurable search and content recommendation improvements
Optimize and scale our enterprise search stack (Lucene, Solr, ZooKeeper, or similar technologies) to support massive data volumes
Oversee the design and delivery of highly available distributed services and RESTful APIs integrated into Highspot’s platform
Partner with DevOps to ensure reliability, observability, and performance across multiple data centers
Champion AI-driven enhancements to improve personalization, ranking, and search recommendations
Foster a culture of quality, inclusion, and accountability, emphasizing mentorship, continuous learning, and technical excellence
Partner cross-functionally to ensure alignment between platform strategy and product outcomes, including stakeholder communication and risk management

Fulltime

Analyst (Marketing Mix Modeling)

As an Analyst, you’re a key enabler in supporting how our customers improve the ...

Location

United States , Cary

Salary:

63000.00 - 75000.00 USD / Year

Keen Decision Systems

Expiration Date

Until further notice

Requirements

2+ years of experience in a combination of any of the following in academic or professional experience: Marketing Analytics
SaaS Customer Success
Data Cleansing & Management
You love business software
You love Excel
You love data
You love looking at, organizing, and playing with data in Excel
You love PowerPoint
You know how valuable it is to put together a good deck, and you love doing it
You love to do good work

Job Responsibility

We will teach you how to use all the features of the Keen Platform to drive our Client’s desire to measure marketing and make investment decisions differently
Provide and Teach Data Manipulation and Management Services
Direct data aggregation, cleansing, and uploading into the Keen Platform
Data Source integration support with Client Users
Provide and Teach Model Quality Checks
The Keen Platform generates a model of the Client’s business - you will review the inputs and outputs of these models to ensure the model meets our quality standards as well as supports our account strategy
QC includes checking for model statistical fit, tactic ROIs, data quality, and narrative support
Collaborate with Sr Analysts to suggest changes to models if needed, to improve model health and support the narrative the Client is looking for
Provide and Teach Support Plan Optimizations
You will be responsible for configuring and running Optimized Marketing Plans that align to the Account Director strategy and/or Client’s planning goals

What we offer

Competitive compensation package
Keen’s commitment to a Conscious Culture work environment means that: Our work week is Monday - Thursday. Your Friday is yours to use as you desire
Fully remote work from anywhere within the United States

Fulltime

New

Sr. Tradeshow and Event Marketing Manager

We’re looking for a strategic, highly organized Tradeshow and Event Marketing Ma...

Location

United States , San Mateo; Phoenix; Salt Lake City; Austin; New York; Tampa; Philadelphia

Salary:

115000.00 - 210000.00 USD / Year

Verkada

Expiration Date

Until further notice

Requirements

7+ years of experience managing complex trade shows or large-scale B2B events, preferably in technology or SaaS
Proven success managing multiple concurrent events and competing deadlines
Strong project management skills with experience owning budgets, timelines, and cross-functional coordination
Demonstrated ability to negotiate with and manage external vendors, agencies, show services, and venues
Experience with booth design, fabrication, shipping logistics, show services, lead capture tools, and event technology platforms
Analytical mindset with the ability to use data to inform event selection, forecasting, and ROI evaluation
Comfortable traveling up to 40% (incl. occasional weekends/extended stays)
Bachelor’s degree or equivalent experience

Job Responsibility

Manage a portfolio of priority tradeshows, ensuring each event supports demand generation goals, regional priorities, and industry needs
Identify, evaluate, and recommend events based on standardized criteria, expected ROI, audience relevance, and competitive presence
Partner with Field Marketing, Sales, and Product teams to define goals, messaging, staffing needs, demos, and speaking opportunities
Lead end-to-end execution of all assigned tradeshows, including booth design and production, show services, AV, shipping, fabrication, warehousing, and on-site operations
Own vendor and agency relationships, negotiate contracts, manage estimates/POs, and ensure all deliverables meet brand and quality standards
Plan and execute on-site experiences such as meetings, executive engagements, customer activities, and ancillary events
Manage staff scheduling, briefing, on-site training, and run-of-show documentation to ensure operational excellence
Partner with the Demand Gen team on pre-event goals, digital campaigns, and registration strategy
Oversee on-site lead capture, attendee flows, giveaway strategy, booth activations, and brand presence
Ensure timely post-event follow-up, including lead upload, reporting, and performance analysis

What we offer

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily

Fulltime

Sr. Customer Success Manager - SaaS

ShipperHQ

Location:
United States, Austin

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 12, 2025

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