Sr. Customer Service Representative, Robert Half

Robert Half

Location:
United States, Lexington-Fayette

Category:
Hospitality and Tourism

Contract Type:
Contract work

Salary:

Not provided

Save Job

Apply Position

Job Description:

Robert Half is hiring for a highly skilled Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-continuing position involves managing complex hotel reservations and providing exceptional service to meet client needs.

Job Responsibility:

Manage long-term hotel reservation requests, ensuring client satisfaction and adherence to policies
Evaluate client needs and recommend hotel options that align with their guidelines and requirements
Negotiate rates and terms for extended stays, particularly for requests exceeding 45 nights
Address complex scenarios, such as limited availability or tight turnaround times, while achieving client savings goals
Identify trends and opportunities to optimize client budgets and enhance market consolidation
Build and maintain relationships with hotel partners to secure competitive rates and discounts
Ensure all reservations comply with client preferences, including per diem limits, amenities, and mileage parameters
Resolve any issues related to client or hotel communications, including changes, extensions, or early departures
Collaborate with internal account management teams to support client-specific consolidation initiatives
Attend all required training sessions, meetings, and other events as directed by supervisors

Requirements:

Proven experience in contract negotiation, including pricing and terms
Strong background in client relations with the ability to provide tailored solutions
Familiarity with the hospitality industry and knowledge of regional hotel markets
Excellent decision-making skills to handle complex reservation scenarios
Ability to meet strict deadlines and deliver high-quality service under pressure
Exceptional communication skills for effective client and partner interactions
Proficiency in identifying cost-saving opportunities and market trends
Commitment to attending and actively participating in training and development sessions

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation and benefits

Additional Information:

Job Posted:
May 02, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Sr. Customer Service Representative