Sr. Customer Service Representative Jobs

Sr. Customer Service Representative

A client in the fuel distribution industry is seeking a Sr. Customer Service Rep...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree with concentration in business preferred
A minimum of three (3) years of customer service experience
Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support
Very technologically savvy, capable of using multiple systems at one time
Position will initially be normal business hours, with some possible nights, weekends, or holidays required.

Job Responsibility

Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means
Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt
Represent company interests with the highest standards of professionalism
Efficiently utilize multiple systems
Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues
Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies
Responsible for decision making and problem solving issues on a day to day basis
Assist customers with questions concerning their relationship with the company
Performs other various duties as assigned.

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Sr. Customer Service Representative

As a Sr. Customer Service Representative, you will be playing a crucial role in ...

Location

United States , Carlsbad

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in CRM systems for managing customer interactions
5+ years of experience in customer service (manufacturing experience preferred)
Strong capabilities in data processing to facilitate operational efficiency
Experience with ERP - Enterprise Resource Planning systems to manage business processes
Ability to handle answering inbound calls professionally and efficiently
Experience in performing billing functions with accuracy and attention to detail
Excellent written communication skills for handling email communications
Proven track record in assisting customers effectively and resolving their issues
Strong customer service skills to ensure customer satisfaction and retention
Ability to manage delivery schedules to ensure timely delivery of products or services

Job Responsibility

Efficiently manage customer communication via inbound and outbound calls and emails
Accurately enter and process customer orders into our system, ensuring meticulous attention to detail
Ensure customers are regularly updated on the status of their projects and delivery schedules
Work closely with production and logistics teams to prioritize and expedite orders when required
Handle customer complaints and concerns professionally, demonstrating empathy and resolution skills
Maintain well-organized and comprehensive records of all customer interactions and transactions
Adhere to company policies and procedures while delivering exceptional customer service

What we offer

medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan

Fulltime

Reference Data Services Sr Manager

The Reference Data Services Sr Manager accomplishes results through the manageme...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 to 10 years work experience, preferably in banking operations
3 to 5 years of experience managing a team
well-developed management skills and relevant experience managing operational functions
project management experience an advantage
amenable to nightshift

Job Responsibility

Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams
lead projects, resolves escalated operations' issues and/or offer solutions at an advanced level
liaises with multiple Operations teams/departments
serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables
keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements, using such knowledge to recommend customized business solutions to internal clients
serves as subject matter expert in business, planning and analysis for operations area supported
acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects
influences and negotiates with senior leaders (across functions)
may communicate with external parties

What we offer

Global benefits
diversity programs
professional development opportunities

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Coach, Virtual Business Sales

As an Inside Sales Coach in the T-Mobile for Business Channel, you will play an ...

Location

United States , Irving

Salary:

73900.00 - 133300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree General (Required)
Less than 2 years Outbound Call Center or a related sales position (Required)
2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position (Required)
Customer Relations Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Required)
SalesForce.com Proficiency with salesforce.com. Enter and update Activities/Events
appointments, calls, contacts to ensure accurate reporting on a timely basis (Required)
Organization Candidate needs to be able to demonstrate efficient organization skills, managing a team of people, handling multiple tasks (Required)
Communication Superior listening skills, confident communicator
speak with clarity and positive tone (Required)
Candidate should demonstrate several key skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation)

Job Responsibility

Work alongside your employees and monitor work performance to track progress, provide feedback, support, advice. Answer questions. Provide encouragement to help employees perform at their highest potential
Provide team with results reporting metrics both at an individual and team level
Provide tailored feedback sessions for each individual employee discussing work tasks, quota achievement, training completion, and career goals
Organize coaching and training sessions to equip representatives with the knowledge and tools they need to be successful

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

New

Sr Implementation Manager

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States , Columbia; Remote

Salary:

80000.00 - 100000.00 USD / Year

Aflac

Expiration Date

Until further notice

Requirements

Bachelor's Degree In a related field
Six+ years of job-related experience
Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
Experience with project/timeline management with the ability to manage multiple projects at once
Knowledgeable in processes related to acquisition, implementation, service and billing of clients
Strong project management, leadership, problem solving and practice development skills
Strong personal computer skills with experience in Windows-based software
Excellent negotiation, presentation, public speaking, written & verbal communication skills
Excellent customer facing skills and a demonstrated proactive approach to problem-solving
Ability to deal with ambiguity and change

Job Responsibility

Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units
responsible for medium to large cases and more complex enrollments for dental, vision, life, disability, and voluntary benefits lines of coverage
Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
represents the team for Finalist Presentation meetings
Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
develops cross-business connections and continuously strives to provide superior customer service
Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type, and key milestone dates
Analyzes, monitors, and executes change requests for clients throughout the implementation phase

What we offer

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO

Fulltime

New

Sr. PMT, Alexa+ (PACE)

Are you passionate about innovation and helping customers daily? Are you a data-...

Location

United States , Sunnyvale; Bellevue; Seattle

Salary:

136100.00 - 235200.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

5+ years of product or program management, product marketing, business development or technology experience
Bachelor's degree
Experience with feature delivery and tradeoffs of a product
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience contributing to engineering discussions around technology decisions and strategy related to a product
Experience managing technical products or online services
Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Job Responsibility

Define and drive customer-facing features for Alexa including advanced Conversational AI features with a high bar on responsible application of technology
Create advanced features out of technical innovations
Drive clarity out of ambiguity, communicate a clear vision and align others to execute on your thoughtful requirements
Develop a deep understanding of customer needs and pain points
Work closely with science, engineering, UX/design, business development, legal, and internal and external partner organizations
Partner with other Amazon teams

What we offer

full range of medical, financial, and/or other benefits

New

R&D Manager, Product Development

The Manager, Product Development is responsible for executing and managing new p...

Location

United States , Ontario, California

Salary:

110000.00 - 120000.00 USD / Year

Ajinomoto Foods North America, Inc.

Expiration Date

Until further notice

Requirements

Strong foundation in food chemistry, microbiology, and/or process engineering
Advanced expertise in research methodologies, statistical analysis, and experimental design
Extensive experience in the full cycle of food product development, from recipe formulation and ingredient selection to factory-scale commercialization
Culinary experience is an asset, with proven success in formulating and developing recipes, and managing products from benchtop to commercial launch
Skilled in assessing team members' capabilities and fostering opportunities for growth and development
Proven project management experience, with the ability to set priorities and drive multiple projects to successful outcomes
Willingness to travel, with flexibility to accommodate up to 25% travel annually, based on business and project needs

Job Responsibility

Execute and manage new product development, continuous quality improvement, production transfers, profit enhancement, and technology development within the assigned product category, from benchtop to manufacturing scale-up
Execute the development of new products while continuously enhancing quality to meet company and customer specifications
Collaborate with and advise sales, marketing, and customer service representatives on new product requirements and specifications, target product quality, and resolution of customer complaints
Manage various aspects of product development, including cost analysis, packaging design, photo shoots, and other R&D initiatives
Create new and improved product samples for internal testing and provide prototypes to potential clients
Conduct product testing in the test kitchen, develop specific processing methods in the laboratory, and finalize them through Commercial Production (CP) tests in the production facility
Develop and implement monitoring methods and procedures for projects, including preparing records for expenditures, research findings, progress reports, and staff meetings to keep management informed of project status
Follow the New Product Introduction (NPI) process, developing recipes, production control sheets, and procedures for approval during product assessments
Support the presentation of new products and technologies to customers by providing technical assistance as requested by the marketing department
Cultivate and maintain relationships with vendors and customers, understanding their needs and identifying opportunities for growth, innovation, and improvement

What we offer

annual bonus

Fulltime

Sr. Customer Service Representative

Robert Half

Location:
United States, Lexington-Fayette

Category:
Hospitality and Tourism

Contract Type:
Contract work

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 02, 2025

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