Sr. Analyst, Process

As Oak Street Health works towards providing an unmatched patient experience we are embarking on a major initiative to build a world-class contact center. The Senior Associate of Contact Center Strategy will play a central role in managing the multi-year transformation effort. This role will be responsible for the project management and change management of over various initiatives over multiple years, support communications to senior leaders and the wider Oak Street organization, strategy, reporting and analytics, and pilot projects and innovation for the contact center. This is a high-profile role with weekly visibility to senior executives. The role will report to the Manager of Service Operations Strategy.