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Provides comprehensive design, installation, project management, maintenance, testing, and support at the highest level for all hosted applications and elements of the global I/T infrastructure. Assists in planning, organizing, and controlling the activities of the hosting team. Consults with I/T leadership, internal stakeholders, and external customers to resolve complex hosting-related technical problems. Oversees new hardware, software, and hosting site installations, upgrades, and troubleshooting efforts. Reviews and acts on daily quality assurance and diagnostic support for hosted infrastructure at both internal and commercial hosting sites. Receives minimal supervision and serves as a technical leader for other team members. Acts as project manager for hosting projects, installations, and support initiatives, and serves as Manager, Datacenter Operations as requested.
Job Responsibility:
Maintain and support global web solutions utilizing IIS, Apache, Tomcat, JRUN, ColdFusion, .NET, HTML, ASP, PERL, Microsoft tools, and various web server and DBMS platforms
Partner with client management, global technology developers, and external customers to design and implement complex hosted applications across existing and new infrastructure
Assist in scheduling, designing, upgrading, and maintaining scalable systems supporting internal and commercial hosting initiatives
provide hands-on support as needed
Build, configure, and support hardware and software on Windows and Linux/Unix servers to enable deployment of global hosted applications
Lead troubleshooting and provide advanced technical support for global hosted applications to developers, publishers, external customers, and internal teams
Develop and guide scripting efforts to automate, monitor, and manage the global hosting environment
Collaborate with commercial outsource providers to build, modify, tune, and support infrastructure for hosted applications
Direct the collection and analysis of performance data on web infrastructure and recommend improvements
Ensure adherence to security standards to protect company and client information assets at all times
Perform other duties as assigned
Requirements:
8+ years of development experience with extensive infrastructure management expertise
In-depth knowledge of Linux and Windows operating systems
Advanced experience with Tomcat and Apache
Strong understanding of building and deploying Java-based applications
Proven troubleshooting skills for web-based applications and environments
Experience with load balancing and Redis
Expertise in monitoring web-based applications and system performance
Hands-on containerization and Kubernetes experience
Proficiency in Git, Jenkins, and Artifactory
Strong automation background with Ansible, RunDeck, and Ansible Automate for deployment and infrastructure management
Experience with ticketing systems such as Jira and ServiceNow