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Citi’s Issuer & Investor Services Operations supports clients' business by leveraging a global footprint and scalable solutions. This role focuses on leading client change delivery programs for Fund Services Operations in the APAC region, overseeing a team, and working closely with global teams and stakeholders.
Job Responsibility:
Day-to-day leadership, management & support of client change teams in region, ensuring managerial structure is setup in relevance with business goals
Coordination, execution and reporting of APAC client change delivery projects across Funds Operations area
Continual review of regional processes with regional and global stakeholders to identify and execute tactical and strategic service and efficiency improvements
Implementation of global Funds Change standards, processes and frameworks in region
Capacity management and dynamic prioritization of resources in region and in cooperation with global leads
Monitoring of expense base to deliver execution of financial plan and initiatives to meet expense targets
Pro-active risk management and cooperation with necessary stakeholders to minimize operational & project risk and adherence to all Citi policies
Ensuring wider Change function APAC sites’ compliance with applicable laws, regulations and Citi policies
Active engagement in regional strategy initiatives and their promotion within stakeholders' group
Requirements:
10+ years of experience on significant client change programs, preferably within Fund Operations/Investor Services space
10+ years of direct people management experience (preferably as manager of managers or manager of sizeable change/project teams
5+ years of experience in working directly with bank clients on projects/change programs
Working experience and/or expertise around local/APAC landscape, environment, and specifics
Stakeholders’ management skills, ability to build long-term relationships
Track record of delivering process standardization, efficiency and org design in project/change areas
Continuous improvement and transformation-related skillset and mindset with proven track record of the same
Excellent communication skills (oral & written), executive presence
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