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Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. We’re a high-growth fintech company changing the retirement industry. As Human Interest scales for its next phase of significant growth, we're looking for an imaginative, adaptable, and people-centric Sr. Trainer, CSO Enablement. This pivotal role exists to create meaningful, practical, and scalable learning experiences that directly empower our Customer Success organization.
Job Responsibility:
Lead and facilitate dynamic, instructor-led Onboarding and Continuing Education courses for Customer Support Specialist and Client Relationship Manager programs
guide employees through self-led learning content
maintain deep, working knowledge across multiple functional areas
elevate advanced learners
leverage learning theory
evaluate trainee performance and provide actionable feedback
establish criteria for successful training completion
drive creation of innovative training processes and materials
proactively review and refine training content
prioritize collective success
contribute to sustained growth
execute tasks with attention to detail
achieve 80% or higher in all formal trainer performance observations
foster collaboration
champion organizational directives
serve as an ambassador for Human Interest and Enablement
partner with operational leadership to review training needs and pinpoint knowledge gaps
Requirements:
BA degree or equivalent practical experience
5+ years of proven experience in teaching, training, or a closely related field
clear understanding of SaaS business motions and the entire customer lifecycle
proven customer management skills, especially with large and complex accounts
proven track record of meeting and exceeding team objectives
top-notch written and spoken communication
adept at developing strong working relationships at all levels of management
top-notch organizational and analytical skills
ability to use data to inform business decisions
thrive in a startup and SaaS background (preferred)
comfort with rapid change
willingness to take calculated risks
Nice to have:
Experience using Salesforce, Docebo, Google Drive, and other LMS systems
What we offer:
401(k) with dollar-for-dollar employer match up to 4% of compensation
top-of-the-line health plans
dental and vision insurance
competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits