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Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job Responsibility:
Perform application installations, upgrades, and product maintenance for existing customers
Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediation—including critical events
Create and maintain upgrade documentation and standardized processes
Build strong, positive relationships with customers and project team members
Plan, prioritize, and execute assignments within deadlines
Coordinate and ensure compliance with change control policies and processes
Handle incidents and service requests, ensuring timely resolution and communication
Support deployment of pipelines using GitHub for continuous integration and delivery
Participate in rotation shifts, including nighttime and weekend coverage, to support production environments and ensure 24/7 availability
Requirements:
Ability to communicate effectively with all levels of staff and management
Ability to explain technical concepts to non-technical individuals
Willingness to work during nighttime hours for production environments upgrades
Minimum of 2 to 3 years of related experience in systems engineering or similar roles
BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience
Microsoft AZ-900 Certification is recommended
Nice to have:
Strong Knowledge and experience with Windows operating systems and IIS administration
Familiarity with PowerShell and writing scripts to perform application installs / uninstalls
Working knowledge of VMWare, Active Directory and networking fundamentals
Experience with Azure services, including resource management and monitoring
Hands-on experience with Azure DevOps and GitHub Actions for CI/CD workflows
Excellent communication skills
Strong problem solving skills
Well organized, detail oriented, self starter, able to work independently
Ability to learn and communicate new technologies effectively
Understanding of software and hardware implementation methodologies
Ability to identify and recommend best solutions to discovered problems or deficiencies
Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage