Sr. System Engineer

• A Bachelor’s or Higher Degree is the minimum entry required for the position
• 6+ years of experience in IT within the telecom domain across different SDLC phases in low level design and development
• 3+ years of hands on experience in implementing BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
• 2+ years of prior experience in BMC Helix for a Tier 1 or Tier 2 telecom service provider
• Hands on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
• Hands on experience with Helix Innovation Studio, codeless applications, custom objects, and data models
• Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
• Hands on experience with REST/SOAP integrations, webhooks, and building robust data interfaces with telecom IT systems
• Ensure new business requirements are delivered by maximizing OOTB Helix capabilities, introducing customizations only when necessary
• Adhere to technical standards, development guidelines for Helix
• Demonstrated ability to debug and resolve issues across SIT/UAT/Production by analyzing AR System logs, API traces, CMDB data, and platform diagnostics
• Experience working in Agile/Scrum development methodologies
• Good communication skills

Developer certification with BMC Helix will be added advantage