Sr. Software Engineer

• Own the end-to-end lifecycle of production issues, including triage, investigation, incident response, postmortems, and follow-up actions
• Troubleshoot complex, cross-system issues, identify root causes, and implement long-term fixes
• Design, implement, and maintain monitoring, alerting, and dashboards to proactively detect reliability and performance issues
• Use AI-assisted tools responsibly to accelerate debugging, log analysis, incident response, and knowledge sharing
• Partner with Product, Engineering, and Customer Success to resolve customer-impacting issues efficiently and transparently
• Reduce recurring operational issues through automation, improved tooling, and process improvements
• Contribute code to improve reliability, observability, scalability, and operational safety
• Document incidents and standard operating procedures to improve response consistency and team effectiveness

• 4+ years of experience in Site Reliability Engineering, Production Support, or a similar role focused on system reliability and operations
• Strong experience supporting and troubleshooting production systems, including ownership of support tickets and incident response
• Proficiency in Ruby and the ability to read, debug, and contribute to application code when needed
• Experience with monitoring, alerting, and observability tools (metrics, logs, traces, dashboards)
• Solid understanding of SQL and database fundamentals, including performance and troubleshooting
• Familiarity with cloud platforms (AWS preferred), including serverless architectures and distributed systems
• Experience using automation, scripting, or tooling (e.g., Python) to reduce operational effort
• Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows
• A forward-thinking, curious mindset with an openness to experimenting with new technologies
• Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions
• Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments
• Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions
• The ability to travel periodically for work

Receive competitive compensation including health, dental, vision and other benefits