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Sr. Project Manager, Professional Services

https://www.pagerduty.com Logo

PagerDuty

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Location:
Canada , Toronto

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Category:
Consulting

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are seeking a Senior Program Manager to lead complex, cross-functional programs and customer engagements that drive alignment, efficiency, and measurable outcomes across PagerDuty’s Professional Services teams. Senior Program Managers partner with stakeholders across Customer Success, Sales, and Product to orchestrate cross-functional programs, manage risks, and deliver scalable operational improvements that enable customer success

Job Responsibility:

  • Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
  • Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
  • Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
  • Manage interdependencies across customer programs and prioritize initiatives to maximize impact
  • Act as a strategic advisor and escalation point for customer programs
  • Partner with customer executives and project sponsors to align strategic objectives
  • Facilitate executive business reviews, steering committees, and success assessments
  • Represent PagerDuty in customer meetings and strategic planning sessions
  • Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
  • Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance
  • Partner with operations and business systems teams to enhance forecasting, capacity planning, and delivery reporting
  • Mentor junior program managers and project managers, sharing best practices and contributing to the growth of the team’s capabilities
  • Serve as a thought partner to leadership, contributing to strategy development and roadmap prioritization

Requirements:

  • 8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
  • Proven track record managing multiple complex, cross-functional programs simultaneously
  • Strong organizational skills with expertise in planning, risk management, and change management
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
  • The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
  • Authorized to work in the country of employment

Nice to have:

  • Experience with Professional Services delivery operations, including forecasting, resource planning, and utilization management
  • Familiarity with Salesforce, delivery scheduling tools (Precursive, Mavenlink, or equivalent), and analytics platforms (Google Sheets, Excel, Tableau)
  • Knowledge of SaaS post-sales motions, customer success practices, and delivery revenue models
  • Experience driving organizational change initiatives and building scalable operational processes
  • You know and understand our space or you’re already a fan of our products
What we offer:
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

Additional Information:

Job Posted:
October 14, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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