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Sr Product Operations Manager

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States, Bellevue ▼

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Category:
-

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Contract Type:
Employment contract

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Salary:

102400.00 - 184600.00 USD / Year
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Job Description:

The Sr. Product Operations Manager plays a key role in driving business planning, team governance, and employee engagement to ensure smooth operations and strategic alignment. This role is responsible for developing and driving governance frameworks, handling cross-functional planning processes, and creating engagement initiatives that develop a strong team culture. By analyzing business performance and building strategic models, they provide data-driven insights to support decision-making and drive operational efficiency. They also lead communication efforts, ensuring clarity and alignment across teams. Ultimately, this role exists to streamline operations, enhance collaboration, and support leadership in making informed, strategic decisions.

Job Responsibility:

  • Creating and monitoring success measures and employee accountability standards
  • Communicating product/service performance to product managers and other Enterprise functions
  • Monitoring product performance data for trends and providing regular reports
  • Making recommendations to maintain product health, reliability and supportability
  • Leading cross-functional identification, investigation and resolution of technical issues
  • Performing in-depth analysis of device/network data
  • Setting the appropriate level of urgency and managing cross-functional teams
  • Leading pilots and trials to test potential solutions
  • Initiating and driving cross-functional improvement programs
  • Defining expectations, success measures, go/no go criteria and rollout strategy
  • Auditing the solution and validating the desired customer experience
  • Working with prelaunch teams to verify solutions are implemented in future products/services

Requirements:

  • 7-10 years Experience in technical or wireless industry
  • 4-7 years Program leadership experience
  • 4-7 years Experience of channel experience, direct channel support role or relevant experience with product/service delivery and support planning
  • 4-7 years Product testing and validation experience
  • 4-7 years Product Management or Vendor Management experience
  • 4-7 years Channel experience or direct channel support role experience
  • Bachelor's degree in IT or Engineering required
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
April 05, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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