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Sr Desktop Support Analyst

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Beacon Hill

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Location:
United States , Indianapolis

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Senior Desktop Support Analyst is responsible for overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment. This role includes diagnosing and resolving technical issues, managing lifecycle processes, and training deskside support staff to perform at a high level. Key areas of responsibility include break/fix support, inventory management, hardware/software lifecycle, endpoint security, and mobile device management (MDM).

Job Responsibility:

  • Overseeing and maintaining the software and hardware needs of end-users while ensuring a secure, efficient, and up-to-date environment
  • Diagnosing and resolving technical issues
  • Managing lifecycle processes
  • Training deskside support staff to perform at a high level
  • Break/fix support
  • Inventory management
  • Hardware/software lifecycle
  • Endpoint security
  • Mobile device management (MDM)

Requirements:

  • Must have at least 4 or more years experience working in Desktop Support, PC Technician or Technical Support roles where break/fix, deployments, imaging and deskside support are core daily tasks
  • Outstanding written and oral communication skills
  • Demonstrated experience providing excellent customer service
  • Strong experience troubleshooting Windows Operating Systems
  • Experience imaging PCs using Intune
  • Ability to work with a sense of urgency and strong attention to detail
  • Strong analytical and critical thinking skills
  • Experience using an enterprise ticketing system such as ServiceNow or JIRA
  • Experience troubleshooting and supporting Microsoft O365 as well as working within Active Directory
  • Experience receiving, shipping, asset tagging, imaging and deploying hardware to both local and remote users

Nice to have:

  • Experience supporting and troubleshooting Macs a plus
  • Experience mentoring and or training others a plus
  • Associates Degree in Computer related field

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
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