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There's likely a reason you've taken the time out of your busy day to review this opportunity at PulsePoint. Maybe you're in need of a change or there's "an itch you're looking to scratch." Whatever the reason, ask yourself the following questions: Do you want to join a company that takes pride in the work they do? Do you want to work for a company that helps you navigate your career and invests in your development? Is having an open and transparent leadership team important to you in your next role? If you answered yes to the above questions, you are in luck… PulsePoint is hiring! About PulsePoint: PulsePoint is a fast-growing healthcare technology company (with adtech roots) using real-time data to transform healthcare. We help brands and agencies interpret the hard-to-read signals across the health journey and unify these digital determinants of health with real-world data to produce the most dimensional view of the customer. Our award-winning advertising platforms use machine learning and programmatic automation to seamlessly activate this data, making marketing, predictive analytics, and decision support easy and instantaneous. Sr. Account Manager We are looking for a talented Senior Account Manager to join our team. Our Account Managers own the relationship between PulsePoint and our clients. An AM serves as the primary point of contact for the client and internal teams for all items regarding health media and programmatic campaigns. The ideal candidate will have a strong client facing background and prior digital account management/campaign management experience within the digital Health/Pharma space or from the media agency partner side. The Product You'll Be Working On: LIFE BY PULSEPOINT™, Everything you need to plan, activate, analyze and optimize your digital healthcare advertising campaigns - in one platform. Our proprietary data targeting solutions are the backbone for thousands of healthcare brands seeking instant access to forecast, target, and engage DTC and HCP audiences at scale.
Job Responsibility:
Develop, grow, and maintain relationships with clients through exceptional client service
Serve as point person for all post-sale client requests and communication with client, including kick off calls, asset gathering, KPI discussions, creative changes, performance reports, client meetings, campaign recommendations, troubleshooting
Partner with Campaign Management and Platform Solution teams to develop and provide regular actionable insights to our clients on both live and post campaign results detailing performance, campaign optimizations, and new opportunities
Partner with internal Client Strategy to effectively communicate digital strategies and rationale for tactical approaches for each campaign directly with our clients
Provide accurate campaign screengrabs and detailed reporting in line with campaign objectives and KPIs in a timely manner
Partner with Data Analytics to ensure successful delivery of in depth reporting to clients and troubleshoot where necessary
Lead client calls and virtual/in-person business reviews covering campaign performance, insights and recommendations
Coordinate extensive monthly billing with clients and internal teams
Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
Requirements:
Post-Sales Programmatic Expertise – Strong background in post-sales and programmatic operations
technical troubleshooting experience is essential
Cross-Functional & Technical Skillset – Experience working across teams to troubleshoot issues, including some direct exposure and responsibilities relative or adjacent to ad operations (e.g., tagging issues, optimization) in required
Project Management & Problem-Solving – Ability to manage projects internally and externally, ensuring clear communication and follow-through
Work Ethic & Adaptability – Independent learner, resourceful, highly detail-oriented, and able to navigate complex client asks strategically
4+ years in Account Management
Prior roles: Sales Planner, Sales Buyer, Account Manager, Client Service Manager at a digital vendor, or adjacent
Exposure to post-sales media operations and hands-on execution is critical
Experience with reporting tools such as Tableau or Looker
Experience with Microsoft Office (Excel, PowerPoint, etc.) and DoubleVerify