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Specimen Operations Coordinator I

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NeoGenomics Laboratories

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Location:
United States , Aliso Viejo

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

20.00 - 25.00 USD / Hour
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Job Description:

The Logistics Coordinator supports general Logistic Department activities by coordinating specimen pick up, delivery and recovery. Assists as necessary or required in notification of services changes through direct interface with clients, couriers, client services, or Territory Business Managers. This is the experienced level in the Logistics job category and employees perform the full range of procedures related to specimen transportation.

Job Responsibility:

  • Tracks specimen delivery and implements appropriate recover options when a service failure is identified
  • Provides necessary direction to ensure all scheduled specimens are picked up same day for next day delivery to laboratory
  • Maintains reports based on specimen recovery in pickup scheduling
  • Assists specialized client logistic support by obtaining pricing and arrangement of courier set up as needed or required
  • Updates Sales Force with communications regarding specimen deliveries, delays, changes in courier support, etc.
  • Sends out / email correspondence of daily specimen count, delays and tracking as notifications to Senior Staff, Territory Business Managers, etc., as required
  • Examines receiving documents for delivery destination
  • Recommends process improvements
  • Remains informed of all procedure changes pertaining to specimen transportation
  • Provides Accessioning support by performing quality assurance checks of incoming specimens
  • Responsible for new client setup completion and completing client supply requests
  • Interacts with Territory Business Managers regarding courier service issues, client specific courier requirements
  • Assisting in promoting cost effective and efficient courier solutions
  • Attends department meetings and company in-service trainings to enhance knowledge on testing and systems
  • May assist on specimen filing and shipping
  • Provide back up to Couriers and perform core responsibilities of such position as needed
  • Assists in the Accessioning process of incoming specimens throughout the day
  • Other duties as assigned by Logistics Supervisor/Manager

Requirements:

  • High School Diploma or equivalent
  • 1+ years of prior work experience in medical or customer service environment preferred
  • Experience in a clinical laboratory preferred
  • Proficient with MS Office programs
  • Ability to communicate effectively
  • Strong organizational skills and attention to detail
  • Ability to work independently and in a team environment
  • Ability, on a consistent basis, to stand during shift, excluding meal and rest period
  • Ability to move and lift 50 pounds and maneuver packages of any weight above 50 pounds with appropriate equipment and/or assistance from another person
  • Ability, on a consistent basis, to bend/twist at the waist and knees
  • Must be flexible and available based on staffing requirements
  • evenings, weekends, holidays, on call and overtime
  • Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards
  • Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual
What we offer:
  • Career development and empowering employees
  • Career coaches internally
  • Many training opportunities to expand knowledge base
  • Highly competitive benefits with a variety of HMO and PPO options
  • Company 401k match
  • Employee Stock Purchase Program
  • Tuition reimbursement
  • Leadership development
  • Start employees off with 16 days of paid time off plus holidays
  • Wellness courses
  • Highly engaged employee resource groups

Additional Information:

Job Posted:
January 16, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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