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Specialized Technical Account Manager

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , New York

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

96100.00 - 173200.00 USD / Year
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Job Description:

As a Specialized Technical Account Manager (Specialized TAM), you will focus on delivering technical excellence for a targeted set of high-complexity products including IoT, telemetry, fleet, and connected car. You will serve as the technical subject matter expert (SME) for assigned customers, supporting complex deployments, feature adoption, and lifecycle performance management. This role combines a customer-first mindset with deep technical specialization, ensuring a high-touch experience for customers leveraging advanced T-Mobile capabilities.

Job Responsibility:

  • Serve as SME for connected car, IoT, fleet, and telemetry solutions for assigned customers
  • Plan and manage large-scale and complex deployments with cross-functional teams
  • Conduct technical performance reviews and optimization analysis
  • Support product adoption, integration, and usage for high-technical-impact accounts
  • Provide proactive and reactive technical support to prevent escalations

Requirements:

  • High School Diploma/GED
  • Bachelor's Degree 4 year STEM degree and/or technical or business certifications
  • 4-7 years Telecommunications/IT networking in Engineering, Sales Engineering, Field Operations, network operations, managed services or call center environments
  • 4-7 years Expertise in IoT, fleet, telemetry, and/or connected car platforms
  • Strong business writing and communication skills
  • Ability to present to all levels of management
  • Problem solving involving network and application troubleshooting
  • Solid understanding of customer technologies and T-Mobile products
  • Ability to interpret service performance for root cause analysis
  • Proficient in Microsoft suite
  • Excellent organizational, communication, presentation, execution, and multi-tasking skills
  • Effective matrix management skills
  • Strong multi-tasking and prioritization skills
  • Strong technical background including layered communication protocols, system administration, enterprise security, IP and MPLS networks, Wi-Fi networks and design
  • PMP, Cisco CCNA, Cisco CCNP, Cisco CCENT, CompTIA A+, CompTIA Network+, CompTIA Security+, MCP, MCP+1, MCSE, WCNA, ITIL Foundation 4, etc. or equivalent
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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