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Specialist 1, Facilities

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Comcast Advertising

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Location:
United States , Philadelphia

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Facilities Services Specialist is a collaborative, solutions-oriented team member supporting two primary work streams: Help Desk Operations and Finance & Vendor Administration. This role is essential to the day-to-day success of Comcast’s Corporate Campus providing immediate operational support and contributes to continuous improvement initiatives that strengthen customer service delivery across the campus. The ideal candidate thrives in a fast-paced environment, communicates clearly, adapts quickly to change, and supports emergency response procedures.

Job Responsibility:

  • Serve as the primary administrator for PFM including SLT support, customer service support, and financial deliverables
  • Support daily financial deliverables including Oracle Fusion, Incorta, and other external vendor administration platforms
  • Support Accounts Payable/Receivables and accounting practices
  • Support daily help desk operations, including logging calls, triaging incoming requests, assigning work orders, monitoring progress, and ensuring timely follow-up and closure
  • Review work requests, contact customers for clarification, and ensure accurate service entries
  • Support onboarding and training of new hires on the IWMS platform
  • Assist in documenting procedures, knowledge resources, and standard operating processes
  • Support management of Third-Party Security Assessment (TPSA) repository and vendor enrollment requirements
  • Review, process, and submit vendor building access forms for maintenance, repairs, and project support
  • Maintain and update the Certificate of Insurance (COI) repository
  • coordinate contractor request forms (CRFs) for property owners and vendors
  • Onboard vendors in VNDLY
  • Track and analyze qualitative and quantitative data from surveys and IWMS reports
  • develop insights and recommendations for improving services
  • Support ongoing MRI/IWMS system development by assisting with system buildouts, testing, and processing documentation
  • Build and maintain strong relationships with business units, vendors, and cross-campus partners
  • Provide clear and proactive communication to resolve issues and elevate customer service standards
  • Partner with internal teams to ensure seamless coordination of facility operations and project activities
  • Identify opportunities for process improvement and contribute to future-focused planning efforts
  • Attend operational and help desk project meetings as required
  • Support additional departmental needs and emergency response protocols as assigned

Requirements:

  • 2-4 years of experience in facilities management, customer service, operational, or a similar support role
  • Experience managing call center or ticketing workflows in an Integrated Workplace Management Systems (IWMS), Computerized Maintenance Management Systems (CMMS), or equivalent
  • Strong organizational skills with the ability to manage multiple priorities, tasks, and deadlines in a fast-paced environment
  • Excellent verbal and written communication skills, with the ability to interact professionally with employees, contractors, and leadership
  • Proven ability to troubleshoot issues, think critically, and escalate concerns appropriately
  • Proficiency with Microsoft Office (Excel, Outlook, Teams) and comfort learning new software platforms
  • Ability to work independently while being an engaged and collaborative team player
  • Bachelor's Degree
What we offer:
  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more

Additional Information:

Job Posted:
January 20, 2026

Employment Type:
Fulltime
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