Spanish bilingual consumer support specialist, Robert Half

Robert Half

Location:
United States, Minneapolis

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a SPANISH BILINGUAL Consumer Support Specialist position with a focus on outgoing calls to users who are ordering our products to see if those products are working well and talking through anything if not! This position will have some incoming call aspects as well.

Job Responsibility:

Execute high volume of inbound calls to address consumer inquiries
Communicate with end-users about intimate health care issues and anatomical functions in a mature and professional manner
Maintain a high level of product knowledge, competitive product knowledge and an understanding of market dynamics
Acquire and demonstrate all necessary subject matter expertise to provide responses to incoming consumer inquiries
Knowledgeable regarding internal and external business areas including other manufacturers and suppliers
Accurately and thoroughly document each end-user profile and interaction in Coloplast CRM systems
Identifying sales opportunities within the service call and partner with Consumer Sales team
Responsible for achieving call and quality targets
Conduct reporting as needed or requested

Requirements:

SPANISH BILINGUAL PROFICIENCY REQUIRED
Associates or Bachelor's degree and/or a combination of at least 2-4 years of healthcare customer service/sales experience
Experience in a call center sales environment preferred
Ability to explain medical process and procedures while giving clear, concise, step-by-step direction
Demonstrated ability to navigate difficult conversations
Excellent verbal and written communication skills
Highly skilled in effectively utilizing the telephone as a customer relations and sales tool
Demonstrates effective critical thinking and problem-solving skills
Must show patience, empathy, and maturity toward others
Structured and organized approach with attention to detail and proper documentation
Able to work well independently with little guidance, and in cross-functional teams
Intermediate computer skills in MS Excel, PowerPoint, and Word
Healthcare industry experience preferred

Nice to have:

Experience in a call center sales environment
Healthcare industry experience

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
October 10, 2025

View All Jobs In This Company

Job Link Share:

Spanish bilingual consumer support specialist