Spa Supervisor, Marriott Bonvoy

Marriott Bonvoy

Location:
Costa Rica, Nekajui

Category:
Health and Beauty

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Spa Supervisor at Nekajui a Ritz-Carlton Reserve will advise employees on general property information, in-house groups, policy changes, or other pertinent information. They will answer questions about available services, general property information and amenities, confirm guest details prior to treatments, monitor schedules, promote and sell spa services and products, and ensure adherence to company standards. The role involves assisting in hiring, training, and coaching employees, maintaining professional appearance and confidentiality, and ensuring guest satisfaction. The position requires standing, sitting, or walking for extended periods and handling objects up to 10 pounds.

Job Responsibility:

Advise employees on general property information, in-house groups, policy changes, or other pertinent information
Answer questions about available services, general property information and amenities
Confirm guest first and last name and type of treatment scheduled prior to beginning treatment
Monitor and stick to time schedule throughout the day
Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed
Promote and sell spa/salon services and retail products
Complete requisitions for additional products, supplies, or equipment
Inspect work areas and tools/equipment to ensure conformance to company standards
Notify Engineering of spa/salon maintenance and repair needs
Assist management in hiring, training, scheduling, and motivating and coaching employees
serve as a role model
Report accidents, injuries, and unsafe work conditions to manager
Follow all company policies and procedures
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
Welcome and acknowledge all guests according to company standards
anticipate and address guests’ service needs
assist individuals with disabilities
thank guests with genuine appreciation
Speak with others using clear and professional language
prepare and review written documents accurately and completely
answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
support team to reach common goals
Ensure adherence to quality expectations and standards
develop and implement quality improvement or corrective action plans
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
At least 2 years of related work experience

What we offer:

Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values
Being part of a global brand leader in luxury hospitality

Additional Information:

Job Posted:
July 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Spa Supervisor