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Spa Supervisor

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Location:
United States , Albuquerque

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

18.04 USD / Hour
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Job Description:

Responsible for monitoring, overseeing, and administering the day-to-day Spa operations while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino guests. Ensures department is properly staffed and motivated to exceed the Isleta Resort and Casino’s goals and objectives. Monitors and maintain the integrity of the Spa.

Job Responsibility:

  • Resolves external guest issues and problems in a timely and professional manner, on behalf of management
  • Maintains inventory of spa materials, retail offerings, and other operational supplies
  • Assists with opening/closing duties of the spa, pool area, and fitness center
  • Interacts with other departments throughout the Isleta Resort and Casino as needed to ensure the smooth operation
  • Ensures guest satisfaction and comfort throughout the spa experience
  • Ensures all staff performance is in compliance with all spa protocols and policies
  • Creates and promotes the ambiance for relaxation
  • Assists in maintaining and organizing the dispensary
  • Maintains records of repairs needed for fitness center equipment
  • Responds to emergencies and guest complaints
  • Assists with ordering inventory and other essential office functions
  • Monitors overall guest satisfaction on the pool decks with regard to entertainment experience and overall enjoyment levels
  • Complies with all applicable codes, regulations, governmental agency, and company directives as it relates to the facilities operations and practices safe work habit
  • Follows established maintenance program including any emergency repairs as required to keep systems operating
  • Ensures all equipment and work areas are kept clean, neat, and orderly at all times
  • Recognizes equipment in need of repair, replacement, or adjustment
  • Maintains a constant awareness of safety and accident prevention
  • Works under minimal supervision when completing assigned tasks in a timely fashion
  • Delivers pre-shift meetings accurately and consistently
  • Promotes a positive and healthy working environment
  • Monitors staff performance, behavior, and attendance to ensure adherence to all Isleta Resort and Casino SOPs and administers disciplinary action on behalf of management
  • Schedules and plans shift calendars, communicates departmental and organizational goals, and identifies opportunities for improvement
  • Administers planning sessions and performance reviews on behalf of management
  • Administers training and evaluates new staff on behalf of management
  • Assist guest with all inquiries in connection with resort services, in-house events, directions, local attractions, and safety deposit boxes
  • Occasionally performs other duties as assigned
  • Directly supervises the Cosmetologist, Esthetician, Massage Therapist, Nail Technician, and Representative/Spa Front Desk Receptionist
  • Administers tangible supervisory employment actions and responsibilities, on behalf of management, in accordance with the Isleta Resort and Casino’s policies, SOPs, and applicable laws

Requirements:

  • Minimum two (2) years Supervisor/Manager experience in business and services in a high volume environment
  • Excellent customer service
  • Able to lead and mentor a team
  • Have interpersonal skill to deal effectively with all business contacts
  • Professional appearance and demeanor
  • Must possess/obtain and maintain a New Mexico Alcohol Servers License within 30 days of hire
  • High School Diploma or GED
  • Three (3) months cash handling experience
  • Must be able to acquire and maintain Gaming License issued through POIGRA
  • Must be able to successfully pass a pre-employment drug test and background investigation
  • Must be flexible with work schedule
  • Must maintain all Isleta Resort and Casino-wide educational and certification requirements
  • Must be able to communicate, in writing and verbally, in English
  • Must be able to perform basic mathematics
  • Must possess moderate computer skills and be able to operate Microsoft applications and software
  • Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays
  • Must have minimum one year experience in a hotel, resort and/or spa environment
  • Previous supervisory role or experience required
  • Previous cash handling experience required
  • Ability to clearly and pleasantly communicate both verbally and in writing in English
  • Ability to accurately and efficiently input information into computer systems
  • Ability to work cohesively with co-workers
  • Ability to think clearly, quickly and make concise decisions
  • Ability to work well under pressure
  • Strong organizational skills with the ability to multi-task
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
  • Candidate must have proven leadership skills and must be able to direct, develop and motivate staff
  • Move, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance
  • Stand or walk for an extended period or for an entire work shift
  • Requires repetitive motion, including utilizing telephone/computer for an extended period
  • Must be able to lift, move, and place up to 25 pounds
  • Must be able to sit, stand, and/or walk for extended periods of time

Nice to have:

  • Previous experience working in a Spa atmosphere
  • Working knowledge of Microsoft Office
  • Previous experience working in a similar resort setting in Retail Sales & Service
  • Prior inventory experience preferred
  • Ability to teach employees importance of, and how to greet guests and courteously solve requests
  • Able to work with management on special projects
  • Able to set priorities for the spa team and provide feedback to others that enhances performance
What we offer:
  • Comprehensive Benefits package
  • Matching 401K program
  • Career Development & Advancement
  • Generous PTO
  • Recognition & Incentives
  • Team Member Dining
  • Opportunities for Community Engagement

Additional Information:

Job Posted:
December 25, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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