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Be the warm welcome that sets the tone for unforgettable wellbeing experiences. As a Spa Host at The Newt in Somerset, you will be the first point of contact for our guests, delivering a welcoming, professional and personalised service that defines their spa journey from the moment they arrive. You will guide guests through our beautiful spa facilities, support bookings and reservations, and ensure every visit feels calm, seamless and truly special. Working closely with therapists and the wider spa team, you will help maintain exceptional standards across all areas while contributing to the smooth day-to-day running of this tranquil wellbeing space.
Job Responsibility:
Welcome guests and manage arrivals in a professional, friendly and efficient manner
Provide guests with a clear orientation of spa facilities and amenities
Maintain strong knowledge of spa treatments, facilities and wider estate services
Support guest reservations and diary management to optimise bookings
Oversee the daily therapist diary to ensure smooth spa operations
Assist with upselling treatments, food and beverage offerings, and retail products
Maintain spa presentation standards, including changing rooms and guest areas
Handle guest feedback and issues positively, professionally and with care
Requirements:
A warm, professional and approachable manner
Strong communication skills and the ability to work collaboratively
Excellent organisational skills with close attention to detail
Reliable, punctual and well presented at all times
A positive and solution-focused attitude
Ability to work proactively using own initiative
Confidence working in a fast-paced, guest-focused environment
Enthusiasm for wellbeing, hospitality and exceptional service
A driving license is recommended
What we offer:
Employee Life Cover (2x salary)
Employee Assistance Programme with unlimited 24/7 remote GP appointments for you and your family
Complimentary access to Spa and swimming pools
50% off Spa Treatments
Complimentary use of gym and wellbeing classes
Access to Cycle to Work scheme
Complimentary staff meal each shift
30% discount in shops and online with free delivery
Complimentary garden membership for The Newt and partner gardens
Newt Awards with rewards including complimentary Hotel Stay
Discounted hotel stays for staff with 30% discount at restaurants