Spa Guest Service Agent Job at Cavallo Point Lodge (Sausalito)

Spa Guest Service Agent

Join a friendly and dynamic team providing world class service at Cavallo Point ...

Location

United States , Sausalito

Salary:

22.71 - 23.16 USD / Hour

Cavallo Point Lodge

Expiration Date

Until further notice

Requirements

Must be friendly
Must be outgoing
Must be able to multi-task while dealing with both Spa guests and employees

Job Responsibility

Rotate and master all guest service operations including relaxation areas, tea bar, retail, Spa front desk
Create amazing experiences for guests

What we offer

Generous Paid Time Off program
Health Insurance
401k Retirement Option
Five-star hospitality training
Opportunity for advancement
Employee discount programs
Free parking
Commissions
Gratuities

Fulltime

Tennis Guest Services Agent

The Tennis Guest Services Agent is responsible for delivering exceptional servic...

Location

United States of America , Naples, Florida

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Minimum 1+ years in guest/customer service role
previous experience preferred in a tennis facility, spa or luxury setting
knowledge of the sport is a plus
experience with computers and Microsoft applications required
customer service experience with attention to detail
excellent customer service skills and a strong work ethic
efficient, well organized, and able to handle a variety of duties simultaneously
professional manner, discretion, and appearance
confident, outgoing personality and a can-do approach
ability to continuously stand, walk, and run for 8 or more hours a day

Job Responsibility

Managing the reception desk by greeting guests, answering phone calls, scheduling appointments, managing appointment schedule, and checking out guests
responding to all guest needs and special requests
utilizing Point of Sales System to accurately charge the guest for services and retail items
recommending retail products to guests and describing tennis services and related activities
providing exceptional service by handling all member and guest interactions with professionalism, resolving complaints, and accommodating special requests
reporting maintenance issues to the manager
assisting Tennis Attendants with responsibilities and duties in their absence or due to heavy volume periods
working closely with tennis professionals and other staff during lessons and events
performing other duties as assigned

What we offer

Competitive wages
comprehensive benefits package
medical, dental, vision, and 401K with employer match all starting at 30 days
paid time off plans start on the day of hire
employee cafeteria available for meals
discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide
tuition reimbursement
opportunity to be part of a cohesive team in an inclusive work environment
wellbeing and mental health initiatives
embracement and promotion of diversity

Fulltime

Spa Desk Agent

Schedule services for individuals and large groups using spa/salon reservations ...

Location

United States , Chicago

Salary:

24.27 USD / Hour

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
Less than 1-year related work experience
No supervisory experience
No license or certification required

Job Responsibility

Schedule services for individuals and large groups using spa/salon reservations software system
Call guests to confirm scheduled services
Answer questions about available services
Update the reservations/cancellations list throughout the day
Inform providers of last-minute changes
Resolve scheduling issues as needed by working with supervisor/manager
Check in guests for appointments
Confirm first and last name
Provide general spa orientation to guests upon arrival
Promote and sell spa/salon services

Parttime

New

Core Agent

The Core Agent answers and directs phone calls, creates restaurant and spa reser...

Location

United States of America , Río Grande, Puerto Rico

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Passion for providing genuine customer service
High level of professionalism
Previous experience in Guest Services roles and employment experience within a luxury Hotels is considered an asset
Strong communication skills

Job Responsibility

Answers and directs phone calls
Creates restaurant and spa reservations
Pages, radio requests and faxes
Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking
Answers phone inquiries
Handles all guest interactions and reservations
Accommodates special requests
Resolves customer complaints
Assists customers with inquiries
Utilizes and ensures proper working condition of telephone, computer, internet, and facsimile systems

What we offer

Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

Fulltime

Reservations Agent

Our Reservations Agents are the voice of the hotel, combining charisma and profe...

Location

Australia , Sydney

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

Outstanding communication skills, with a natural ability to engage and build rapport
A true passion for delivering memorable guest experiences
Exceptional attention to detail and accuracy in a fast-paced environment
Strong organisational and time management skills
At least 1 year of experience in Reservations or Front Office within a large international hotel
Flexibility to work a rotating roster, including evenings and weekends
Previous experience with Opera PMS is highly regarded

Job Responsibility

Handle guest enquiries via phone and email, converting conversations into confirmed bookings
Liaise with VIP guests, wholesalers, and travel agents to make, amend, and confirm reservations
Stay knowledgeable on all hotel offerings – including restaurants, bar, and spa – to upsell services and personalise guest experiences
Ensure every interaction reflects the warmth, care, and service excellence of Four Seasons

What we offer

Complimentary stays at Four Seasons properties worldwide
Competitive remuneration and career growth opportunities
Access to award-winning training and development programs
Staff meals and laundry for work attire
A supportive, inclusive culture guided by the Golden Rule – treating others as we wish to be treated

Fulltime

Digital Concierge Agent

At Four Seasons Astir Palace Hotel Athens (ranked No. 17 in the World’s 50 Best ...

Location

Greece , Vouliagmeni, Attiki

Salary:

Not provided

Four Seasons

Expiration Date

Until further notice

Requirements

A High School Diploma or Bachelor’s Degree is required
Applicants must have European Passport or the legal right to work in Greece
Fluency in English is essential
Proficiency in Greek is an advantage
Previous experience in a similar role is an advantage

Job Responsibility

Manage guest inquiries and requests via email, chat, and other digital Four Seasons Platforms to ensure personalized service and seamless experience
Serve as the primary point of contact for guests using the resort’s app, including providing real- time assistance with bookings, recommendations, and updates
Coordinate dining, spa, and activity reservations for guests through digital platforms, ensuring timely confirmations and smooth scheduling
Ensure accurate logging of guest requests in the resort's digital systems
Communicate with vendors and partners following established guidelines and procedures to ensure seamless coordination of arrangements
Handle emails and chat messages with a strategic approach, ensuring all correspondence is organized, tracked and documented at all times
Leverage guest profiles and preferences to anticipate needs and customize recommendations for their stay
Identify opportunities to promote resort services, upgrades, or experiences through engaging and persuasive digital communication
Proactively address any digital service issues or guest concerns with efficiency and professionalism, ensuring guest satisfaction
Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibitions, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests

What we offer

Competitive Salary and comprehensive Benefits Package
Complimentary Employee Meals, Bus Transportation, Uniform & Laundry Services
Ticket Restaurant monthly allowance of €100
Complimentary Nights at Four Seasons Hotels & Resorts globally so you can savour this unforgettable moment just like our guests
Employee Recognition Program
Opportunities for Global Travel through Task Forces and Transfers
Access to Four Seasons global Training & Development

Fulltime

Centralized Operations Reservations Agent

As the first and last impression of the Hotel, this high profile department carr...

Location

Canada , Toronto

Salary:

23.92 - 27.91 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent communication and problem solving skills
Attention to detail and the ability to multitask
Strong computer literacy
Knowledge of phone operations
High degree of patience and work with discretion
Outgoing personality and a can-do approach
Open availability and the ability to work all shifts including weekends, overnights, and holidays
Smart Serve Certification is required
1-2 years previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator or Order Taker in a fast paced Hotel operation
Previous experience with OPERA PMS is an asset

Job Responsibility

Selling the hotel and providing information to prospective guests
Capturing sales from incoming calls
Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
Ensuring guests are well looked after from the start
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of Room Service and Housekeeping Team

What we offer

Paid time off, including vacation days, floating days, and sick days
Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
Excellent Training and Development opportunities
Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
Complimentary Employee Meals
A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP and paid time off

Fulltime

Centralized Operations Reservations Agent

As the first and last impression of the Hotel, this high profile department carr...

Location

Canada , Toronto

Salary:

23.92 - 27.91 CAD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Excellent communication and problem solving skills
Attention to detail
Ability to multitask
Strong computer literacy
Knowledge of phone operations
High degree of patience
Work with discretion
Outgoing personality
Can-do approach
Open availability and ability to work all shifts including weekends, overnights, and holidays

Job Responsibility

Selling the hotel and providing information to prospective guests
Capturing sales from incoming calls
Coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service
Ensuring guests are well looked after from the start
Providing general information about the hotel and assisting callers
Responding to emergencies by connecting the appropriate individuals by phone or radio
Acting as the friendly and courteous voice of Room Service and Housekeeping Team

What we offer

Employee Travel Program that includes complimentary room nights & employee experience rates at Four Seasons Hotels & Resorts with discounted meals and other services at each location
Excellent Training and Development opportunities
Educational assistance, access to E-Cornell University online courses at discounted pricing as well as in-house training workshops for line and management employees
Complimentary Employee Meals

Parttime

Spa Guest Service Agent

Cavallo Point Lodge

Location:
United States , Sausalito

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Centralized Operations Reservations Agent

Spa Guest Service Agent

Cavallo Point Lodge

Location:United States , Sausalito

Category:Hospitality and Tourism

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 03, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
United States , Sausalito

Category:
Hospitality and Tourism

Contract Type:
Not provided

Job Posted:
January 03, 2026