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A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.
Job Responsibility:
Act as the Subject-Matter-Expert (SME) of the S2P Helpdesk
Analyze and provide secondary resolution on the chronic issues assigned by the S2P Helpdesk Tier 1 Support through the ticketing system
Support supplier onboarding qualification and registration via the SAP Business Network (previously known as Ariba), under Supplier Life Cycle Management Module
Support end user manages their T&E expenses via our Concur T&E expense management tool
Perform deep-dive analysis on all assigned requests/ issues and escalate to the appropriate support group to expedite the requests and resolve system and/or data-related issues
Identify quality solutions and communicate such in an effective and timely manner
Perform call-back processes (customer facing) for both internal and external customers to expedite issue resolution
Contribute to ensuring that the team’s key performance metrics and targets are met
Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools
Act as ancillary service and intelligence in providing feedback, resolution, and intelligence source for any process improvement breakthroughs
Collaborate with global team members involved in the source-to-pay process
Ensure close connectivity and alignment with the Supply Chain and Procurement organization
Understand Error Messaging across Source to Pay platforms and systems
Monitor and resolve technical issues related to interfaces between Ariba and various internal systems and ensure data accuracy
Handle defect tracking process, issue resolution, and escalation procedures
Drive continuous process improvement by identifying opportunities for optimization and implementing efficiency-enhancing solutions
Creation of reports related to Source to Pay Helpdesk performance, projects, etc
Act as backup support for S2P Helpdesk Tier 1
Requirements:
At least three years relevant experience in Source to Pay, Procure to Pay or Accounts Payable
Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
Work knowledge in SAP ECC 6, R3 or HANA
Work knowledge on Ariba Supplier Network
2+ years’ experience on Ariba modules, such as, but not limited to the following: Buying, multi- ERP edition
Commerce Automation
Supply Chain Collaboration for Buyers forecast add-on
Payables
Guided Buying
Excellent communication skills (speaking and writing). Must be able to write clearly and concisely in English
Proven ability to work independently with little direction, along with being able to work effectively in as part of a Source to Pay support team
Strong analytical, problem solving, and debugging skills
Nice to have:
Proficiency in German language (speaking and writing) is preferred but not required
What we offer:
Guaranteed 14th month Pay
Above-market Retirement Plan Design
LinkedIn Learning Access
Established Performance Incentive Program
HMO coverage for employees on day 1
Free HMO coverage for up to 3 qualified dependents