Solutions Engineer Job at LogicMonitor (Pune)

Solutions Engineer

LogicMonitor

Location:
India , Pune

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Solutions Engineer is responsible for the successful delivery of LogicMonitor Professional Services (PS) technical solutions for new and existing customers. The Solutions Engineer works as a member of the PS team, interfacing directly with LogicMonitor customers while working closely with internal Customer Success Management, Tech Support and Training teams. Duties vary from crafting advanced configurations of LogicMonitor, leading discovery, design & deployment working sessions with customers and relaying product features and improvements to Product/Development teams. Considered a Subject Matter Expert on all things LogicMonitor, the Solutions Engineer strives to help customers adopt best practices and optimal configurations that align with business goals and supplements a comprehensive IT monitoring strategy.

Job Responsibility:

Lead Implementations: Oversee end-to-end deployments—from small to large-scale—ensuring flawless delivery of LogicMonitor solutions
Collaborative Engagement: Partner with PS Project and Customer Success Managers to kick off engagements and ensure seamless handoffs
Drive Customer Adoption: Facilitate remote and onsite working sessions for discovery, design, and deployment to accelerate LogicMonitor adoption
Optimize Configurations: Advocate and implement best practices to fine-tune customer LogicMonitor configurations
Automate Processes: Leverage REST API and scripting to automate routine and bulk tasks for enhanced efficiency
Provide Critical Feedback: Identify gaps, feature requests, and issues, and escalate insights to Product and Development teams
Develop Custom Solutions: Create tailored, scripted solutions using LogicMonitor features (Websites, LogicModules, NetScans) and external integrations
Share Expertise: Serve as a subject matter expert by sharing technical lessons and best practices with peers and customers
Offer Cross-Functional Support: Occasionally assist Monitoring Engineering with LogicModule development and support Sales/Customer Success in closing deals or retaining customers
Stay Current: Continuously leverage internal resources to stay updated on new product features, enhancements, and best practices

Requirements:

3–5 years of experience as an IT professional or software engineer
2+ years in IT operations, including systems administration, network engineering, and DevOps
1+ years of hands-on scripting/programming experience in Python, PowerShell, Java, or Groovy
Subject matter expert in one or more IT domains—such as Windows/Linux server, networking, security, storage, virtualization, or cloud (AWS, Azure, GCP)
Proficiency with web technologies, including HTTP, JSON, RegEx, and REST APIs
Willingness to travel 10–20%
Experience using AI tools to enhance productivity, innovation, or problem-solving

Additional Information:

Job Posted:
February 14, 2026

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