Solutions Engineer, SMB Job at Atlassian

Solutions Engineer, SMB

Atlassian

Location:
United Kingdom; France

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Atlassian is looking for a Pre-Sales Solutions Engineer for our SMB business (enterprise customers under 1000 employees) that’s passionate about being a solution expert in the sales cycle, solving our customer’s hardest business problems with our products and solutions, and helping close deals. Our team enjoys high earnings potential with the enterprise white space opportunity ahead of us, selling impactful products that are at the forefront of cloud and artificial intelligence utilization.

Job Responsibility:

Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts
Track the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
Participate in customer discovery to understand the customer's current state and what business problems they want to solve
Map customer needs back to the Atlassian products, platforms and solutions
Probe for and identify additional opportunities for cross-product/solution expansion
Investigate, discover, and assess client pain points
Be a product expert of Atlassian software in the pre-sales process
Articulate and show the customer the value of the software and how it can change their way of working
Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together
Lead compelling value-based demonstrations, both standard and customized
Flex across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in
Proactively forge strong partnerships with aligned SMB sellers
Regularly discuss pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
Understand, track and document product feedback and competitive intelligence from customers
Advocate for the development internally by documenting and sharing with product management
Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes

Requirements:

3+ years of experience interacting with SMB customers in a pre-sales capacity
Excellent communication and strong presentation skills to multi-level audiences
Unmatched agility to do what it takes to get the job done
Creative problem solver who can interpret complex business problems and boil them down into solutions
Equally comfortable in both business and technical contexts, interacting with executives or talking shop with strong technical audiences
Love to learn and continuously grow and challenge yourself
Open to giving and receiving feedback, tolerate failure, love to win, hate to lose
Passionate about making customers and Atlassian successful
Customer-centric mindset with a proven track record in building executive relationships with customers
Fluent in French
Business proficiency in English

What we offer:

Health and wellbeing resources
Paid volunteer days

Additional Information:

Job Posted:
December 27, 2025

Work Type:

Remote work

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