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Solutions Consultant

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GlideFast

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Location:
United States, Waltham

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

130000.00 - 165000.00 USD / Year
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Job Description:

As a Solutions Consultant at GlideFast Consulting, you will support both pre-sales and delivery by designing and implementing solutions on the ServiceNow platform. You’ll collaborate with clients and internal teams to understand business needs, lead discovery sessions, and develop Proof of Concept (POC) and Proof of Value (POV) solutions that address complex challenges. This role requires broad technical knowledge and a strong understanding of processes across GlideFast’s services, enabling you to provide practical, high-impact solutions while contributing to the growth and success of both clients and the GlideFast team.

Job Responsibility:

  • Provide clients with ServiceNow vendor and industry best practice guidance to ensure successful implementations
  • Support sales discovery sessions and pre-sales activities, addressing both technical and functional inquiries
  • Lead initial scoping sessions to define potential engagements and estimate project level of effort (LOE)
  • Communicate and present solutions effectively to diverse audiences, including technical experts and C-Level stakeholders
  • Deliver detailed project scope information to delivery teams to guide implementation
  • Assist in preparing, reviewing, and updating Rough Orders of Magnitude (ROMs) and Statements of Work (SOWs)
  • Draft, review, and maintain business agreements and contracts as needed
  • Maintain professionalism and an uninterrupted work environment during all meetings and interactions
  • Demonstrate strong corporate citizenship by completing required administrative tasks and internal documentation accurately, on time, and within the outlined processes

Requirements:

  • 1+ years of experience in pre-sales, solutions consulting, or similar client facing technical role
  • Proven proficiency with ServiceNow ITSM, plus expertise in at least one additional application suite (ITOM, ITAM, SPM, EA, SecOps, GRC/IRM, CSM, or HRSD)
  • Experience working with ServiceNow ITSM, with exposure to at least one additional major application suite (e.g., ITOM, SPM, SecOps, GRC/IRM, CSM, HRSD)
  • Experience leading discovery sessions, scoping engagements, and preparing project estimates (ROMs/LOEs)
  • Demonstrated experience presenting complex solutions to both technical audiences and business leaders
  • ServiceNow Certified System Administrator and ServiceNow Certified Implementation Specialist-ITSM certifications are required
  • Sales Accreditations: Platform, ITSM, and at least 2 other specialist areas, preferred
  • Presales Accreditations: Platform, ITSM, and at least 2 other specialist areas, preferred
  • ITIL Foundations v4
  • Maintain an active government security clearance if applicable

Nice to have:

  • Sales Accreditations: Platform, ITSM, and at least 2 other specialist areas, preferred
  • Presales Accreditations: Platform, ITSM, and at least 2 other specialist areas, preferred

Additional Information:

Job Posted:
December 08, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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