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Solutions Consultant

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Emplifi

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Location:
Canada , Toronto

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Solutions Consultant role is to provide strategic consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories.

Job Responsibility:

  • Utilize your extensive knowledge of the Emplifi platform, the social media marketing and CX space, and client use cases & best practices to provide strategic recommendations to prospective clients.
  • Partner with AEs for presales support to deliver compelling demos, gather requirements to scope the solution proposal, own trials/POCs, and orchestrate RFPs.
  • Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state.
  • Understand accounts needs. Engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution.
  • Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis.
  • Create scalable sales assets (PowerPoints, one-pagers) around current events and industry trends using data from the Emplifi platform.
  • Build and maintain a library of your best-practice reporting templates, presentation slides and marketing materials to utilize during your demos for a consistent experience.

Requirements:

  • 2-3 years of social media, digital marketing or CX agency, consulting or solutioning experience
  • 2-3 years of client-facing experience engaging with different types of stakeholders, from practitioners to decision makers.
  • Effective time and project management skills
  • Fluent English language skills are required, additional language skills a benefit
  • Ability to work well independently or in a team environment
  • Superior communication and presentation skills
  • A methodical and meticulous approach to preparation and execution
What we offer:
  • International, fast paced and growing environment
  • Chance to work with the world’s biggest brands at the CX tech leader
  • Agile and open-minded culture with a high level of flexibility
  • Opportunity for professional growth and development
  • Unlimited PTO
  • Enhanced family/ parental leave
  • Flexible working hours
  • A corporate group insurance coverage (after 3 months)
  • Sick days
  • Community days (2 days per year)
  • Access to an Employee Assistance Program (EAP)

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
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