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Solution Specialist, Senior Manager – Baggage Portfolio

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SITA

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Location:
India , Delhi ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

As a Solution Specialist, Senior Manager – Baggage Portfolio, you will bring deep knowledge of airport and airline baggage technology solutions and play a critical role in supporting SITA at Airports’ global sales success. Your impact will directly influence how we introduce and scale new, customer-driven solutions in the air transport industry. You will work at the intersection of customer insight and technical expertise, guiding our sales and product strategy by deeply understanding customer pain points, translating those into compelling solution proposals, and delivering a seamless experience from opportunity to deal closure.

Job Responsibility:

  • Act as the key interface between Sales geographies and central Product Management for complex deals and new solutions across the baggage technology portfolio
  • Analyze the assigned market and deliver recommended targets for building the pipeline
  • Contribute to and develop technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA in the long term
  • Provide guidance to the regional teams on building solid solutions at optimal cost base
  • Deliver insights on customer use cases and replicate where applicable
  • Shape strategic customer proposals from early engagement through RFP response by applying deep knowledge of operational challenges and customer goals
  • Guide customers through solution design processes based on a clear understanding of their pain points, business processes, and operational constraints
  • Design and deliver product demos and solution workshops, showcasing the value of SITA’s baggage solutions in a customer’s specific context
  • Provide customer intelligence and insights back into Product Management to help evolve the roadmap in line with real market demand
  • Lead internal cross-functional collaboration with Product, Engineering, Delivery, Pricing, and Operations to co-create solution proposals
  • Partner with Sales and Business Development to define tailored account strategies and drive market penetration
  • Support and influence pricing strategy and commercial modelling based on value-driven outcomes for customers
  • Participate in live trials, customer pilots, and PoC engagements to demonstrate measurable impact of solutions
  • Actively contribute to knowledge sharing within the global Solution Specialist Team, enabling best practices and regional insight exchange

Requirements:

  • Expert knowledge of airport/airline baggage technologies, including BIMs, BRS, MDS, repatriation and loading systems
  • Deep knowledge of the specific aspects of the customer base in the given region and methodologies applied for successful engagement
  • Technically fluent, with a solid grasp of cloud-based solutions, APIs, and integration frameworks
  • Demonstrated ability to apply customer journey mapping and insights to design solutions that solve pain points and exceed customer expectations
  • Proven experience in customer-centric presales processes, enabling solution design that drives customer satisfaction and commercial win rates
  • Strong design thinking mindset, consistently approaching complex problems through iterative, user-first solutioning
  • Comfortable navigating high-stakes, high-urgency customer interactions and translating feedback into tangible solution improvements
  • Ability to collaborate across geographies and functions to co-create value with teams including Product Management, Sales, and Engineering
  • Effective communicator with a talent for translating technical features into business value, able to engage at all stakeholder levels including C-suite
  • Commercially astute and analytically sound, capable of developing tailored pricing and go-to-market strategies
  • Proficient in tools such as PowerPoint, Excel, Power BI, Visio, and Word for solution modeling and storytelling

Nice to have:

  • Experience in introducing and scaling new solutions within the air transport industry
  • On-hands experience with presentations in industry events
  • Exposure to global aviation technology procurement and implementation cycles
  • Familiarity with strategic pricing models and value-based selling approaches
  • Experienced professional in Information Technology, Airline/Airport passenger ground handling, or the broader Air Transport Industry technology domain
What we offer:
  • Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
  • Flex Day: Make your workday suit your life and plans
  • Flex Location: Take up to 30 days a year to work from any location in the world
  • Employee Wellbeing: Access our 24/7 EAP and Champion Health platform for all-around wellbeing
  • Professional Development: Build your skills with LinkedIn Learning and internal training programs
  • Competitive Benefits: Designed to suit your country and contract type

Additional Information:

Job Posted:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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