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Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform. You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities. These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
Job Responsibility:
Support strategic customers in RUN phase, acting as trusted advisors on complex use cases
Analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform
Manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities
Lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value
Within 1 month: Become a Trello expert, understand product offering, master platform and support clients on basics requests through ticketing
Within 3 months: Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously, answer questions from portfolio, support Customer Success partner on functional and technical questions, implement integration (SSO, third-party tools), deliver technical expertise on integration & troubleshooting
Within 6 months: Pitch the value of the 360Learning platform, develop repeatable and scalable processes to improve project quality and delivery, support Strategic customers all along their contract from an expertise standpoint, deliver Professional Services to existing customers base
Within 12 months: Contribute to knowledge base to share best practices and lessons learned, work with partner ecosystem to strengthen services, deliver platform audits to clients, deliver professional services proposed in Professional Service catalogue
Requirements:
3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent French (US/UK) / B2 level or equivalent English
What we offer:
Work From Home allowance
social security
health insurance
unemployment insurance
common contingency
salary guarantee fund
Flexible hours
total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion: 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity