Solution Expert Jobs

360Learning

Location:
Spain

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into set up and configuration of the 360Learning platform. You will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver solutions complementary to the Product. These large and strategic accounts have already deployed their platform and have an advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs) and third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize the benefits of our product.

Job Responsibility:

Onboard new customers
Work cross-department (Sales, Product and Customer Success) to understand and document client use cases and requirements
Translate requirements into set up and configuration of the 360Learning platform
Follow customers' portfolio along their contract to increase product adoption
Deliver solutions complementary to the Product
Facilitate new integrations (flat files and APIs) and third-party applications
Restructure the platform
Conduct solution audits
Provide advanced guidance to maximize product benefits
Own portfolio of 10 enterprise clients & lead up to 30 active projects simultaneously
Answer questions from portfolio clients
Support Customer Success partner on functional and technical questions
Implement integration (SSO, third-party tools)
Deliver technical expertise on integration and troubleshooting
Pitch the value of the 360Learning platform
Develop repeatable and scalable processes
Support Strategic customers from an expertise standpoint
Deliver Professional Services
Onboard another Solution Expert
Contribute to knowledge base
Work with partner ecosystem
Deliver platform audits

Requirements:

3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Good understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset
Ability to adapt to your audience
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent English (US/UK) / B2 level or equivalent (FR)
Enthusiasm for our working environment

What we offer:

Work From Home allowance
Social security
Health insurance
Unemployment insurance
Common contingency
Salary guarantee fund
Flexible hours
Total work from home possible anywhere in Spain
Diversity, Equity, and Inclusion ERGs (Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, Ethnic Diversity)

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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