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Solution Consultant - ITSM

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Atlassian

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IT - Software Development

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Job Description:

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment.

Job Responsibility:

  • Collaborate with your peers in Advisory Services to align on strategic outcomes
  • Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products
  • Identify and promote opportunities for service and product expansion within a client’s organization
  • Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices
  • Create technical solution content and prescriptive guidance to support customer goals
  • Partner with non-customer-facing teams across Atlassian to advocate for customer needs
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Requirements:

  • 2+ years of experience in an external customer-facing consulting role
  • Demonstrated expertise in ITSM
  • Experience with popular best-in-breed products in the ITSM space and Atlassian ecosystem
  • Background in IT operations roles, including request, asset, incident, problem, change, and knowledge management
  • Experience identifying, testing, deploying, and/or integrating best-in-breed ITSM tooling

Nice to have:

  • 4-6 years of experience within SaaS companies
  • Comfortable coaching best practices and tailoring curated guidance for stakeholders
  • Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
  • Experienced working with large customers in a consulting or technical expert capacity
  • A second language such as Japanese, Korean or Mandarin for business communication
What we offer:
  • Health and wellbeing resources
  • Paid volunteer days
  • Accommodations or adjustments at any stage of the recruitment process

Additional Information:

Job Posted:
December 05, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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