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Looking for a hands-on software engineering manager who can lead and be accountable for the design, development and E2E delivery of the Workforce Scheduling management solutions, technical infrastructure led by this team ensuring within the budget and on time. Accountable for ASM (Application support and maintenance) operations of the entire stack ensuring achieving all SLAs and defined key metrics. Workforce Scheduling management solutions is a mission-critical platform for Openreach. It is the lifeline serving - ~25K Field Engineers (DL C Third Party) carrying out 60K jobs every day in the Field to serve our end customers. Taskforce (solution for Openreach workforce Scheduling management) is critical scheduling application which sits at the heart of Openreach field engineering and going through major transformation of removing tech debt and modernizing with latest tool set.
Job Responsibility:
Deliver automation disruptive tech capabilities to increase Engineer's productivity
Improve DevOps coverage across all critical applications, improve our ability to deliver via agile methodology across the stack
Emphasis on full CI/CD across the estate for touchless and zero downtime deployments
Emphasis to utilize human centric design achieving all UX standards for customer-facing applications
Reduce cost and increase delivery throughput by scaling agile practices
Define strategy to create more modular, microservice-based ordering system
Drive and deliver API first strategy for pre-L2C, L2C and Post L2C customer engagements
Reduce non-functional cost by implementing the cloud/hybrid architecture
Reduce the overall spend in the area with focus on decreasing costs in legacy application while investing in Digital applications
Move from licensed software to Opensource thereby reducing our Opex costs
Ensuring stability, performance, reliability of service for owned system and solutions
Continuously hone the skills of our brilliant technologist so that we continue to be the partner of choice for Openreach
Eliminate security risks
Analyse and create a strategy to reduce Oracle footprint in the stack
Drive consolidation for smaller\shadow applications and move them to more strategic systems
Requirements:
A strong foundation in technology and architecture
Deep understanding of all phases of the SDLC
Proficiency in modern, new-age technologies, including open API solutions and standards along with Mobile app development, full stack development, and cloud computing (Cloud adoption strategy)
Hands on experience in React and Java required
Ability to design scalable, resilient, and secure application architectures
Experience with microservices, monolith rationalization, and stack simplification
Extensive experience with DevOps practices, CI/CD pipelines for touchless and zero-downtime deployments, and automation
Experience with security mandates, such as the Telecom Security Act (TSA), and implementing security best practices
Strong engineering and technical leadership
Ability to handle multi product and multi-vendor stakeholders
Handled a difficult people issue well - redundancy, disciplinary, re-organisation
Created a recovery plan for a struggling part of the business
Effective communication for stakeholder management
What we offer:
25 days annual leave (plus bank holidays)
10% on target bonus
Life Assurance
Pension scheme
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV with TNT Sports and NOW Entertainment
50% discount for friends and family on EE mobile pay monthly and SIM only plans