Software Engineer in Test

• Design, develop, and execute comprehensive test plans and test cases for new and existing features
• Identify ambiguities or gaps in product specifications and propose improvements to ensure testability
• Automate key scenarios using our Playwright-based test framework (TypeScript), with a focus on reliability and maintainability
• Perform manual exploratory testing, particularly for complex, high-impact features or areas with low automation ROI
• Analyze and communicate test results, triaging issues with clear, actionable insights
• Maintain and evolve testing standards, procedures, and documentation
• Set up and manage testing environments to mirror production usage patterns
• Investigate customer-reported issues, including log analysis (e.g., from Datadog/Grafana), reproduction steps, and severity assessment
• Collaborate with developers and product managers to drive quality from feature design through release
• Contribute to release decisions with risk assessments and test coverage summaries
• Partner with cross-functional teams to elevate quality across the SDLC
• Identify and advocate for opportunities to expand test coverage across the organization

• BS/MS in Computer Science, Engineering, or equivalent technical experience
• 5+ years of experience in software QA within SaaS, preferably in customer engagement or contact center platforms
• Strong track record in creating and executing both manual and automated test strategies
• Proficiency in automation frameworks (e.g., Playwright, Cypress) and modern development workflows
• Deep understanding of QA methodologies, processes, and CI/CD practices
• Attention to detail with a bias toward risk-based testing
• Strong problem-solving and debugging skills, including backend and frontend issue investigation
• Ability to think like an end-user and test accordingly, especially when product requirements are minimal or evolving
• Excellent communication skills and the confidence to constructively advocate for quality

Experience mentoring peers or contributing to testing infrastructure is a plus

Compensation for this position includes a base salary, equity, and a variety of benefits