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This position will serve as the primary manager of an internal application and the servers that support it. This role is responsible for overseeing deployments across multiple production environments, troubleshooting application and system issues, managing patches, and supporting day‑to‑day operational stability. The role will work closely with support teams to triage customer‑reported issues, diagnose performance problems, and maintain proper workflow and documentation. Success in this role requires strong SQL skills, experience in Windows Server environments, excellent problem‑solving abilities, and the ability to operate as a collaborative, disciplined, and adaptable team member.
Job Responsibility:
Deploy applications across all environments, including Staging, Pre‑Production, UAT, and Production
Investigate, troubleshoot, and resolve reported application and system issues
Perform moderate testing of applications after deployment
Assist in updating testing, deployment, and operational guidelines
Monitor client systems to ensure ongoing stability and expected performance
Implement automation steps using proprietary job/worker management systems
Coordinate with Support teams to triage and communicate issues related to running systems
Construct SQL queries and scripting tools to investigate, analyze, and resolve application or performance problems
Diagnose system-level performance issues and recommend solutions
Provide daily operational support through early detection and monitoring of systems
Collaborate with support groups to assist with root‑cause analysis and system recovery
Perform other related duties as assigned
Requirements:
5+ years of experience in Systems Engineering or Application Troubleshooting
Proficiency with T‑SQL programming
Solid understanding of Microsoft SQL Server and SSMS functionality
Experience working in JIRA and SCRUM/Agile environments
Hands‑on experience with Windows Server
Bachelor’s degree in Engineering, Computer Science, or equivalent technical experience
Strong troubleshooting skills across application and hosting environments
Willingness to learn new technologies and systems
Strong teamwork, communication, and documentation skills
Experience with job control or job scheduling/management systems
Basic object‑oriented programming experience (C# or F# preferred)
Experience troubleshooting IT or system‑level issues