Software Engineer II, ITSM Jobs

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

New

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

New

German customer service representative

Are you a fluent German speaker? How does the idea of a multinational company ex...

Location

Greece , Thessaloniki

Salary:

1250.00 - 1500.00 EUR / Month

Randstad

Expiration Date

December 30, 2025

Requirements

An excellent level of the German language
PC literacy for Google Suite Applications and moderate level in Excel

Job Responsibility

Deliver timely, accurate and professional customer service to all customers by email, chat, or phone in the German language
Provide world-class service to customers in an accurate, efficient and respectful manner on every call as measured by different performance metrics
Research and resolve issues reported by the client's end-users
Document all information on customer interaction system according to standard operating procedures
Ensure that all logins and passwords (both internal & external) are kept confidential

Fulltime

New

Flemish speaking collection advisor

Are you native or near native in Flemish? Would you consider helping customers t...

Location

Greece , Athens

Salary:

1600.00 EUR / Month

Randstad

Expiration Date

December 30, 2025

Requirements

Native or near-native level of Flemish
Adequacy in English
PC literacy
Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
Service oriented and problem solving mindset
Patience and calmness in all situations
Ability to work both independently as well as a member of a team

Job Responsibility

Be at the forefront of the business, operating via telephone/chat/email to support customers located in the Netherlands
Establish positive engagement with the customers, build relationships and demonstrate fair treatment
Conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
Provide guidance to customers on the availability of free money advice
Maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

Fulltime

New

Brand promoter

We are looking for young, energetic and friendly individuals to promote our beve...

Location

India , Indore

Salary:

Not provided

Randstad

Expiration Date

January 30, 2026

Requirements

12th pass or graduate
experience

Job Responsibility

Promote the brand at outlets, events, and activations
Talk to customers and explain product benefits
Support in product sampling and displays
Share feedback from the market with the team

New

Clinical Operations Manager

Join our faculty at American Career College and discover an innovative learning ...

Location

United States , Anaheim

Salary:

87964.06 - 127521.21 USD / Year

American Career College

Expiration Date

Until further notice

Requirements

A minimum of three (3) years of related experience is required
High school graduate or equivalent required
Current CPR card

Job Responsibility

Developing and maintaining clinical sites, student placements and contractual agreements and assisting with securing new clinical affiliations for the nursing program
Overseeing and managing operations associated with fostering and maintaining relationships with our clinical partners as well as the development and retention of clinical sites

What we offer

HEALTHCARE
401(K) RETIREMENT PLANS AND EMPLOYER MATCHING
PROFESSIONAL DEVELOPMENT
DAY OF SERVICE
PTO DAY
COLLABORATION
MANAGEMENT AWARDS & RECOGNITION

Fulltime

New

Jet engine mechanic

For a Jet Engine Mechanic, we are seeking skilled professionals to provide suppo...

Location

Belgium , Zaventem

Salary:

Not provided

Randstad

Expiration Date

December 29, 2025

Requirements

Proficiency in English (spoken and written, level B2)
Willingness to work in two shifts (6:00–14:00 and 14:00–22:00)
stable cv with the explanation of gaps
Technical secondary degree in mechanics or electromechanics from a European country (or similar)
Experience working on engines
Passion for engines and a desire to work in aviation
Independent transportation to Zaventem

Job Responsibility

Assemble and disassemble aircraft engine parts
Perform testing and preparation of engines
Complete traceability documentation
Work in accordance with safety and environmental standards

Fulltime

Software Engineer II, ITSM

Atlassian

Location:
India

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2025

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Software Engineer II, ITSM

Atlassian

Location:India

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:April 23, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Software Engineer II, ITSM

Systems Engineer II (Automation/AI)

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Location:
India

Category:
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Contract Type:
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Job Posted:
April 23, 2025