Software Engineer II, ITSM Job at Atlassian

Systems Engineer II (Automation/AI)

PagerDuty is seeking a Systems Engineer II (Automation/AI) to join our diverse, ...

Location

Canada , Toronto

Salary:

83000.00 - 125000.00 CAD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

5+ years of experience in an IT support environment
3-5+ years of experience in a systems administration/engineering role with a focus on automation
Solid understanding of Agentic and Generative AI concepts and platforms
Experience working with IAM tools (Entra, AzureAD, Okta) and processes (account lifecycle, permissions, privileged account management)
Experience working in a cloud environment (Azure, GCP, and/or AWS)
Provide support to employees across the globe using ITSM solutions such as Jira as Tier 2 support
Experience with Workato or similar automation tools (Zapier, etc)
Advanced Automation skills: Implementing more complex workflows and approval processes
Proficiency in Windows and MacOS operating systems
Experience with configuration management tools (e.g., Intune, JAMF)

Job Responsibility

Develop and maintain processes and automation processes to streamline business/productivity tasks for PagerDuty employees
Administrate and iterate on our GenAI/AgenticAI programs
Look for areas of improvement to accelerate AI adoption throughout the company
Work with other IT members to advance our IAM programs, have solid understanding of authentication protocols and processes (SCIM/SAML/etc)
Provide technical support and troubleshooting for desktop-related issues, ensuring minimal downtime and disruption for employees
Work closely with other IT team members, including network and security engineers, to ensure seamless integration and operation of desktop environments
Maintain comprehensive documentation of desktop configurations, procedures, and troubleshooting steps
Assist in the creation and delivery of training materials to help employees effectively use their laptops and related software

What we offer

Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Internal Business Platforms Admin

Position responsible for support and administration of on premise internal busin...

Location

United States

Salary:

Not provided

E9 Corporation

Expiration Date

Until further notice

Requirements

Fully adjudicated DOD Secret clearance (minimum)
Masters +10yrs experience or Bachelors +12yrs experience (for Senior Software Engineer)
Bachelors +5yrs or Associates +7yrs experience (for Intermediate Software Engineer)
CompTIA Security+ certification
Achieve and maintain ServiceNow Certifications (Certified System Administrator, Certified Implementation Specialist- ITSM within first 6 months)
Computing Environment (CE) Certification (can be waived for 3 months after project join date)
1-3 years’ Experience with ServiceNow configuration in: IT Service Management suite, Platform configuration (forms, workflows, etc.), CMDB/Discovery
Understanding of how ServiceNow works with 3rd Party applications
Knowledge of Application Server architecture in large enterprise environment using IIS, Apache, Tomcat
Knowledge of Windows and Linux administrations skills

Job Responsibility

Responsible for all facets of support and administration of on premise internal business tools (primarily ServiceNow) at PD ALTESS
Maintaining, updating, and creating complex business logic with ServiceNow tool
Maintain and administer web application servers hosting ServiceNow and other internal business tools on Windows and Linux OS
Work across wide variety of systems, applications, and projects within PD ALTESS
End user support of ServiceNow, Atlassian, and Alfresco internal business tools
Following agile SDLC, configure internal business tools to customer requirements (mainly ServiceNow)
Performing all required patching, upgrading, and cybersecurity compliance activities for application environments (Windows and Linux OS)
Performing deployment of mid-tier computing capabilities (IIS, Apache, etc.)
Maintaining existing and configuring new ServiceNow workflows and custom components
Working with customers to enhance ServiceNow capabilities

Service Desk Technician

This position will serve as the initial customer interface for all local IT issu...

Location

United States , Dahlgren

Salary:

80000.00 - 86000.00 USD / Year

Innovative Management Concept

Expiration Date

Until further notice

Requirements

CompTIA Security+CE or higher certification to meet IAT Level II requirements
Pursuant to a government contract, this specific position requires U.S. Citizenship
Current DoD TS/SCI clearance eligibility day one and prior to entry on duty
Three to seven years of help desk experience or related technical field experience
Maintain technical and management certifications as per DoDM 8140.03
Compliance with DoD and Command’s Cybersecurity Policies
Experience with Computer set-up, configuration, and troubleshooting
Experience with MS Office, Adobe, authorized Web Browsers
Experience with Incident management process and its application
Detail-oriented and highly organized, with excellent written and oral communication skills

Job Responsibility

Provide walk-in and live, onsite telephone coverage during normal service hours
Answer customer telephone calls and emails to the service desk during normal service hours
Record any additional information obtained from the user in the ITSM system
Provide users with a ticket number via email if/when the user does not submit a ticket for support
Perform initial diagnosis and analysis of incidents and provide immediate resolution and recovery when possible
or facilitate effective hand-off escalation of incidents as needed
Use knowledge of software associated with the Standard Desktop Configuration (MS Office, Adobe, and current authorized web browsers)
Provide in-depth and high-level onsite telephone support to the end-user community on problems, questions, and use related to hardware, software, and networks, and dispatching field engineers from the appropriate team when applicable
Set up, configure, use, and troubleshoot classified systems and networks
Use automated help desk management systems for efficient support operations

What we offer

401(k) with a 3% employer match
paid time off
paid holidays
FSA spending
dental
vision
health insurance
company-sponsored AD&D
life insurance
may also be eligible for a bonus and/or other incentives

Fulltime

Client Systems Support Expert

Delta Solutions & Strategies is seeking a Client Systems Support Expert to suppo...

Location

United States , Vandenberg SFB

Salary:

100000.00 - 110000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

TS/SCI Security Clearance
7+ years of experience leading client system support operations or serving as Tier III/Executive Support
Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery
Bachelor’s degree in a related field
Master’s degree or additional leadership experience preferred
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental
military and jury duty paid leaves

Fulltime

Client Systems Support Specialist

Delta Solutions & Strategies is seeking a Client Systems Support Specialist to s...

Location

United States , Vandenberg SFB

Salary:

90000.00 - 100000.00 USD / Year

Delta Solutions & Strategies

Expiration Date

Until further notice

Requirements

TS/SCI Security Clearance
4–6 years of experience providing Tier II client or desktop support, system configuration, and technical issue resolution across multiple networks and environments
Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience (4 years)
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments
Provide after-hours and contingency support as required

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental, military and jury duty paid leaves

Fulltime

New

Senior Product Designer

We’re looking for a Senior Product Designer to help define the core experience o...

Location

Salary:

Not provided

Bluesky

Expiration Date

Until further notice

Requirements

At least 5 years of experience designing digital products, with a portfolio of shipped work
Strong visual design skills, including aesthetic judgment around layout, typography, and hierarchy
Fluent in interaction and UI design across iOS, Android, and web
Strong sense of user empathy, grounding your design work in real user needs and behaviors
Highly proficient with tools like Figma, including building and maintaining design systems
Comfortable creating interactive prototypes to explore, test, and communicate complex interactions
Have owned projects end-to-end, from early ideas through launch and iteration
Comfortable collaborating closely with product and engineering partners
Hold certainty lightly, take feedback well, and iterate quickly

Job Responsibility

Own design projects end to end, from early ideation and exploration through execution, launch, and iteration post-release
Partner closely with product and engineering to define problems, shape direction, and make thoughtful tradeoffs under real constraints
Bring strong product judgment to decisions about scope, sequencing, and quality — including when not to ship something
Design clear, intuitive interaction flows and interfaces that feel cohesive and intentional
Learn continuously from users by reviewing real usage, feedback, and research, and using those insights to inform and improve the product
Contribute to and evolve Bluesky’s visual language and design system as the product grows
Sweat the details that matter: copy, states, hierarchy, accessibility, and interaction polish
Help set the bar for design quality across the product by giving thoughtful critique and leading by example

Fulltime

New

Accounts Payable Manager

This role is a key member of the team and is responsible for ensuring the accura...

Location

United States , Cordova

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting or Finance required
10+ years of progressive accounting or finance experience
Minimum of 5 years of supervisory or people management experience
Proficiency with Microsoft Office (Excel, Word, PowerPoint)
Experience with system integrations, reconciliations, and financial balancing processes

Job Responsibility

Lead and manage the Accounts Payable team to deliver high performance, engagement, and accountability
hire, train, coach, and develop staff
Oversee all Accounts Payable activities, collaborating with Procurement, corporate and plant teams, vendors, and banking partners to ensure accurate and timely transaction processing
Coordinate payment runs and related bank interfaces to ensure proper and timely disbursement of funds
Perform reconciliations and variance analysis
Manage vendor setup and maintenance, ensuring proper payment terms, remittance details, tax reporting (1099), and sales tax treatment
Analyze transaction volumes and workflows to identify opportunities for process improvement, efficiency gains, and improved work allocation
Develop and report key performance metrics to track individual and departmental performance
Lead the implementation of new business processes and financial systems or software enhancements
Design, document, and maintain policies, procedures, and process flows to support a strong internal control environment and standardized departmental operations

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , East Islip

Salary:

19.00 - 29.00 USD / Hour

CVS Health

Expiration Date

March 26, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Support the pharmacy team in delivering operational and service excellence
Assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients’ prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations
Operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication
Demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered
Complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s Board of Pharmacy guidelines
Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

Parttime

Software Engineer II, ITSM

Atlassian

Location:
India

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 23, 2025

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