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We are seeking a Software Development Advisor to ensure the stability, performance, and reliability of critical production systems. The ideal candidate will have extensive experience in .NET production application support and ETL tools, along with strong problem-solving and communication skills. This is a full-time position with a focus on customer support and system enhancements.
Job Responsibility:
Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance
Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines
Provide customer-focused support, ensuring timely communication and resolution of incidents
Review existing systems and propose/implement enhancements for scalability and reliability
Perform root cause analysis and recommend break-fix solutions for code and database issues
Collaborate with cross-functional teams including business, risk, and IT stakeholders
Participate in on-call rotations and provide support during off-hours/weekends as needed
Document incidents, resolutions, and system changes for knowledge base and audit purposes
Requirements:
5+ years experience in .NET Production application support
3+ years experience with ETL tools such as Informatica or Microsoft SSIS
1+ year experience with AWS cloud services
Strong expertise in .NET and ETL tools (Informatica or SSIS)
Proficiency in multiple programming languages: .NET, C#, VB.NET, VB6, JavaScript, HTML
Ability to troubleshoot and optimize cloud data pipelines for performance, security, and reliability
Skilled in query performance optimization and database tuning
Experience in upgrading, configuring, and debugging existing systems
Strong problem-solving skills for triaging complex issues and handling escalations
Familiarity with modern data security and privacy practices
Excellent communication skills and ability to work across diverse teams
Process-oriented mindset with adaptability to change
Commitment to SLA adherence and delivering high-quality customer support
Willingness to provide after-hours and weekend support when required
Strong organizational and time management skills
High integrity in handling confidential information