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Site Solutions Coordinator

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Nixon Hire

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Location:
United Kingdom, Newcastle upon Tyne

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Solutions team forms the vital first connection with our customers, setting the tone for the service they can expect. Our role goes beyond simply handling enquiries — we listen carefully, offer tailored advice, and shape the right solutions from the very first interaction. Whether it’s a straightforward hire or a complex, multi-product requirement, we ensure every customer receives exactly what they need, delivered to the highest standards.

Job Responsibility:

  • First point of contact for all site-based customer enquiries
  • Managing incoming calls, emails, and digital enquiries
  • Offering expert guidance on suitable products and services
  • Accurately processing hires, off-hires, and amendments
  • Identifying opportunities to add value to each order
  • Helping build strong, lasting relationships with regular site contacts
  • Monitoring customer satisfaction
  • Escalating service challenges early
  • Ensuring all transactions are completed to the highest standard

Requirements:

  • Experience in a sales or customer service role (hire, construction, or service-based industries preferred)
  • Strong interpersonal skills and ability to build rapport quickly
  • Sales-minded, proactive, and commercially aware
  • Organised with excellent attention to detail and system accuracy
  • Resilient and adaptable in a high-volume, fast-paced environment
  • Confident using CRM and order processing systems
What we offer:
  • Attractive Bonus Scheme
  • 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
  • Enhanced Company Pension Scheme
  • Life Assurance Scheme
  • Colleague Benefits
  • Employee Assistance Program
  • High Street Discount Vouchers
  • Discounted Gym Membership
  • Health & Wellbeing Discount Vouchers
  • Cycle to Work & Home & Tech Scheme Benefits
  • Milestone Birthdays Additional leave
  • Work Anniversary Bonus’s
  • Refer a Friend Scheme
  • Reward and Recognition Programme
  • Charity Match Funding

Additional Information:

Job Posted:
December 10, 2025

Employment Type:
Fulltime
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