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Allied Universal® is hiring a Security Site Manager. The Security Site Manager is responsible for day-to-day operations of an assigned account, including hiring, training, disciplining, and terminating staff. The Security Site Manager will build, improve, and maintain relationships with clients and employees by developing and retaining staff, coordinating needed support services, and solving problems to effectively run the account. This role will ensure the operation meets or exceeds financial and operational goals, provide quality customer service, and maintain or oversee maintenance of weekly operating schedules and completion of payroll for assigned security personnel. Provides after-hour emergency response as required.
Job Responsibility:
General Operations management
evaluate post orders and make necessary updates
review daily log reports and provide direction to shift-level supervisors
responsible for officers meeting company standards pertaining to quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all company policies and procedures including worldwide business standards
ensure the security team receives required training on a consistent basis
implement security programs
ensure physical security measures and practices are enforced to ensure client directives are carried out continuously
General Human Resources management: selection and placement of security professionals and front-line supervisory personnel, conduct performance reviews, manage attendance, and conflict resolution
scheduling as required
design and implement career development and performance improvement programs
Administer Safety Program
semi-annual review and revise the security Emergency Response plan
monitor compliance with regulatory and fire prevention requirements and safety items
Overall project management to include plans such as RACI (Responsible, Accountable, Consulted, and Informed) charts, Risk Assessment, Budgeting and more
Handle any escalated security issues or emergency situations appropriately.
Communicate staffing needs via Requisition Forms and assist recruiters in identifying, interviewing, and hiring quality candidates
Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.).
Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
Meet all contractual scheduled hours with a minimum of unbilled overtime
Coordinate and/or conduct site-specific training, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standards
Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
Take a proactive role in communicating with the client and meeting their needs by meeting with them regularly, listening to issues, and providing security and technical expertise and solutions
ensure complete customer satisfaction
Capably utilize WinTeam for scheduling, payroll and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers) that require interpretation and action for effective business management
Requirements:
Bachelor’s degree in Criminal Justice, Business Administration or related field
Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
Current driver’s license If driving a company-owned or client-provided vehicle
Proven project management experience, seeing projects through the full life cycle
Previous contract security, facilities management, military, or law enforcement experience
Minimum of two (2) years of business operations supervisory/management experience
Experience in hiring, developing, motivating, and retaining quality staff.
Ability to develop and grow customer relationships
Skilled in developing and managing project plans, documenting risks, issues and contingency plans
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
Proven ability to maintain correspondence, discussions, and materials with utmost discretion
Ability to research, gather, assemble, correlate, and analyze facts to devise solutions to problems
and to prepare concise reports and/or analyze and solve complex and difficult problems
Outstanding oral and written communication skills
Nice to have:
Project Management Professional (PMP) Certification
Occupational Safety and Health Administration (OSHA) certification
Cardiopulmonary resuscitation (CPR) certified
College coursework in Education, Business, Criminal Justice, Human Resources, Security Management, or related field
Prior experience in the fire service, law enforcement, and/or military
What we offer:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly
DailyPay And Weekly Pay! Get Your Pay On Demand!
Paid Orientation And On The Job Training!
Medical, Dental, And 401K Benefits After 60 Days For Full Time Employees!