Site Reliability Support Lead

• Take end-to-end Ownership of Application Support for Production Systems Issues resolution
• Implement, monitor, and maintain CI/CD frameworks
• Develop new capabilities, co-ordinating implementation across a large number of teams including infrastructure, developer tools and information security
• Influence a culture of Site Reliability Engineering
• Engage in training and mentoring to help develop other engineers with SRE mind set
• Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
• Leading the team of Hands-on resources in L1/L2/L3 production support
• Execution of various compliances testing and financial systems certifications
• Deploying applications on client system or production environment
• Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
• Manage team of technical support engineers who provide technical support to users
• Escalates complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
• Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
• Production Incident troubleshooting Escalate, resolve, guide team, and track production incidents to closure
• Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side
• Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time
• Plan, test, and drive execution of system contingency for Production systems to ensure availability
• Problem Solving & Analytics - Understand and drive impact analysis to identify the root cause of production issues
• Incident / Problem Management using ServiceNow or any other tool
• Software release Testing from an Operations and availability perspective
• Review of releases for operational gaps and test the same to ensure a smooth rollout
• Review of release scripts/ utilities /code / Deployment SOP as required
• Reporting on key performance (SLA) including Major Incidents, major projects
• Plan, support, and implementation of Release deployment
• Coordination with all internal teams, interface with business leads for operations
• Builds and maintains positive working relationships with various IT and business teams
• Ensure process compliance in all operations

• SRE process Experience
• 5+ years of Leading high-performance, 24x7, DevOps or SysOps team
• Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
• Experience with Microsoft OS Windows & Server
• Experience in ticket tracking and resolving on time
• Hands-on experience on ticketing tools (ServiceNow)
• Excellent verbal, written, presentation and interpersonal communication skills
• Ability to make complex technical matters easy-to-comprehend for non-technical persons
• Experience in Banking applications is desirable with excellent communication skills

Experience in Banking applications

• Career development opportunities at all stages of your career
• Mentorship
• Continuous learning
• Flexibility with potential hybrid work opportunities
• Global benefits designed to support well-being, growth and work-life balance