Services Production Management Business Control Centre (Global Lead) - Director, Citi

Citi

Location:
United Kingdom, London ▼
Belfast

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves leadership of a global team managing exceptional Services response to major technology events, overseeing 24x7 service anomaly detection, and ensuring adherence to regulatory obligations. It requires strategic delivery, stakeholder engagement, operational excellence, and continuous improvement while fostering talent development.

Job Responsibility:

Define and drive the strategy for Services BCC, ensuring alignment with Citi goals
deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback
maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights
actively lead and manage stakeholders during more significant disruptive events
ensure adherence to Citi Enterprise policies and protocols, including Major Incident Management and ITIL practices
build and maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication
strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas
ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination
improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation
set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization.

Requirements:

10+ years of relevant industry experience
proven leadership managing and influencing global teams, direct, matrix and stakeholders
strong track record in crisis management and leading responses to disruptive events
demonstrated success driving results and continuous improvement in production
experienced with organizational transformation
exceptional stakeholder and relationship management capabilities
experience with financial planning and cost discipline
exceptional staff engagement and talent development skills
ability to navigate and lead within large, complex organizations.

What we offer:

Generous holiday allowance starting at 27 days plus bank holidays
increasing with tenure
a discretional annual performance related bonus
private medical insurance packages to suit your personal circumstances
employee Assistance Program
pension plan
paid parental leave
special discounts for employees, family, and friends
access to an array of learning and development resources.

Additional Information:

Job Posted:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Services Production Management Business Control Centre (Global Lead) - Director