CrawlJobs Logo

Services Engagement Manager

cloudera.com Logo

Cloudera

Location Icon

Location:
South Africa

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. The Services Engagement Manager is a key member of our EMEA Professional Services delivery team. You play an important role in delivering value and customer success with your people and process orchestration skills. You know how to build relationships, close out new contracts as well as keep projects on track and on budget

Job Responsibility:

  • Engage closely with our sales teams (Account Managers and Solutions Engineers) to develop strong customer relationships and grow the Cloudera Professional Services business
  • Define, scope and sell our professional services portfolio
  • Prepare Statements of Work or Change Orders for review by Cloudera legal and deal desk
  • Work with our Project Management Office (PMO) to provide oversight for the services engagement with our customers, acting as the primary point of escalation and ensuring that our Customers are experiencing high quality delivery
  • Occasionally manage services engagements directly
  • Input into the planning and forecasting of our resourcing profile
  • Working directly with Customer to ensure alignment of Cloudera tasks/activities
  • Work as a conduit between the Customer and other parts of Cloudera including Support and Engineering

Requirements:

  • Excellent experience in leading scoping, selling and delivering large scale, data driven projects
  • Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings
  • Knowledge of software implementation and project/program management methodologies
  • Experience in successfully managing project or engagement delivery, preferably within an enterprise software company or SaaS company
  • Self-starter mentality and collaborative problem solver
  • Ability to travel up to 20%
  • Bachelor's degree in a relevant field of study or equivalent work experience
  • This role is not eligible for immigration sponsorship
What we offer:
  • Generous PTO Policy
  • Support work life balance with Unplugged Days
  • Flexible WFH Policy
  • Mental & Physical Wellness programs
  • Phone and Internet Reimbursement program
  • Access to Continued Career Development
  • Comprehensive Benefits and Competitive Packages
  • Paid Volunteer Time
  • Employee Resource Groups

Additional Information:

Job Posted:
February 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Cloudera - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Services Engagement Manager

Regional Product Service Manager

The Regional Product Service Manager (RPSM) is responsible for ensuring service ...
Location
Location
Bulgaria , Sofia
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lead services on product or solution Extended Integrated Readiness Team (X-IRT)
  • Provide service requirements into product development stages/phases
  • Represent Regional Support Services Delivery, Professional Services Delivery and Managed Services in Integrated Readiness Team (IRT)
  • Work across countries, clusters and WW teams to develop the plan and lead the implementation of end-to-end delivery readiness
  • Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
  • Utilize in-depth understanding of customer business and complex requirements to develop business case
  • Lead complex cross functional activities that drive continuous growth of the business
  • Provide solution to fill gap between NPI/NSI strategy and the geo requirements
  • Provide mentoring and guidance to peers and lower-level employees
  • Multi country responsibility / a large country with multiple sub geos
Job Responsibility
Job Responsibility
  • Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
  • Represent Regional Delivery
  • Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
  • Lead team of regional based delivery representatives
  • Prepare HPE Operations delivery teams to support product and services launches
  • Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
  • Lead to develop region delivery readiness activities and plans for HPE direct workforce, Sub-contractors and Variable Workforce
  • Establish alignment among HPE support delivery operation and enablement teams
  • Implement and monitor service delivery readiness activities
  • Define tracking and reporting requirement of readiness progress, resource status
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Career development programs
  • Access to broad portfolio of HPE technologies
  • Global network of partners and customers
  • Fulltime
Read More
Arrow Right

Technical Engagement Manager / Account Manager

The Technical Engagement Manager (TEM) plays a key role in the delivery of clien...
Location
Location
United States , New York
Salary
Salary:
150000.00 - 180000.00 USD / Year
evolutioniq.com Logo
EvolutionIQ
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years experience in account and project management, with a proven track record of delivering solutions while meeting external client deadlines
  • Ability to balance client needs with budget and capacity
  • Effective communication skills across teams with both technical and non-technical people
  • along with strong ability to communicate complex problems
  • Proficiency in data analysis and manipulation with Excel and other analytical tools
  • Background working with data, as an analyst, consultant, or in a client management capacity
  • Extreme self-starter and self-motivator, holds self to extremely high standards, and inspires others to do the same
  • Ability to handle the ups and downs of early startup life
  • Enthusiasm for team work and pair work
  • Kind, empathetic, polite and professional
Job Responsibility
Job Responsibility
  • Provide quality technical & business service delivery for a select group of clients, provide backup support to Senior TEM’s on top-tier client accounts as needed. Ensure that we are tracking towards client renewal or expansion
  • Provide day to day project management and delivery of EvolutionIQ solutions for clients throughout the engagement lifecycle, ensuring delivery meets customer requirements on time
  • Participate in internal & customer-facing conference calls, demonstrations, and presentations. Advocate for the client and provide an “outside in” perspective
  • Support other business and operational development initiatives, as required
  • Develop a good understanding of insurance claims data and EvolutionIQ’s solution capabilities
  • Weekly status updates and escalate project risks to clients and the delivery team
  • Document client business rules, requirements and processes and ensure proper configuration of the platform
What we offer
What we offer
  • Medical, dental, vision, short & long-term disability, life insurance and AD&D, and 401k matching
  • Additional family, wellness, and pet benefits
  • Paid time off and sick leave, 100% paid parental leave (16 weeks for primary caregivers and 12 weeks for secondary caregivers)
  • Flexible schedule for new parents returning to work
  • Catered lunches, happy hours, pet-friendly spaces, and monthly technology stipend
  • $1,000/year for each employee for professional development
  • Opportunities for tuition reimbursement
  • Annual bonus plan
  • Company equity plan (RSUs)
  • Fulltime
Read More
Arrow Right

Engagement Manager

We are on a bold mission to create the best software services offering in the wo...
Location
Location
India , Coimbatore
Salary
Salary:
Not provided
techjays.com Logo
techjays
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Client Relationship Management
  • Project & Delivery Oversight
  • Account Strategy & Growth
  • Escalation & Risk Management
  • Internal Stakeholder Coordination
  • Communication & Negotiation
  • Project Management Tools (e.g., Jira, Asana)
  • Client Lifecycle Management
  • People Management & Coaching
  • Analytical & Reporting Skills
Job Responsibility
Job Responsibility
  • Own strategic relationships with key clients
  • act as a trusted advisor and escalation point
  • Identify business opportunities and align internal resources to meet client goals
  • Lead client onboarding, quarterly business reviews (QBRs), and renewal/expansion discussions
  • Drive continuous improvement in client satisfaction, retention, and growth metrics
  • Analyze account performance data to provide insights and actionable recommendations
  • Collaborate with sales/account managers to identify upsell and cross-sell opportunities
  • Ensure smooth coordination between client-facing and technical/delivery teams for seamless execution
  • Lead, coach, and inspire a team of client engagement managers,delivery leads, and specialists
  • Set performance objectives, conduct reviews, and support career development planning
What we offer
What we offer
  • Best in class packages
  • Paid holidays and flexible paid time away
  • Casual dress code & flexible working environment
  • Medical Insurance covering self & family up to 4 lakhs per person
Read More
Arrow Right

Service management professional

Job Description: Essential Job Functions: • Ensure that services consistently me...
Location
Location
Salary
Salary:
Not provided
dxc.com Logo
DXC Technology
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in a relevant field or equivalent combination of education and experience
  • Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role
  • Proven experience in Service and Program Management
  • Proficiencies in strategic planning, team leadership, and performance management
  • Continuous learner that stays abreast with industry knowledge and technology
Job Responsibility
Job Responsibility
  • Ensure that services consistently meet established SLAs and KPIs, addressing any deviations promptly
  • Supervise a team of service management professionals, ensuring their productivity and efficient handling of client requests
  • Engage with clients to gather feedback, address basic concerns, and coordinate support
  • Collaborate with senior management to assist in the implementation of process improvements to enhance service delivery
  • Supervise the handling of service incidents, requests, and escalations, ensuring timely resolution
  • Maintain comprehensive service documentation, ensuring that all processes are well-documented and up-to-date
  • Generate reports on service performance and client feedback for review and action
  • Coordinate resources and schedules to ensure optimal service coverage
Read More
Arrow Right

Senior Strategic Engagement Manager

The Atlassian Advisory Services team is a globally distributed group of dedicate...
Location
Location
United States , San Francisco; Austin; New York; Seattle
Salary
Salary:
129800.00 - 208400.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience within SaaS companies
  • 5+ years of Services or Success customer-facing roles
  • Demonstrated customer engagement management ability including escalation management, customer advocacy, and managing multiple engagements simultaneously
  • Customer discovery/value realization skills
  • Experience identifying and interpreting themes from customer data
  • Experience working on cross-team projects, engaging with Sales, Product, Support, Customer Success Management and other teams
  • Experience helping an organization adopt an Atlassian product or similar product
  • Technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting
Job Responsibility
Job Responsibility
  • Lead the Atlassian Advisory Services paid engagements with some of our largest customers, helping them unlock the potential of their teams and drive outcomes with the Atlassian System of Work
  • Manage client expectations, services engagement health, and ensure successful completion of delivery work with the customer
  • Collaborate with Atlassian teammates for your client engagements including co-creating long-term strategic engagement and adoption plans with Sales and Success counterparts
  • Facilitate a deeper level of engagement with Advisory Services customers
  • Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Custom Service Manager

Leads customer engagement to ensure that it meets all scope, time, budget and qu...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • First-level university degree
  • 5+ years in project management or similar roles/businesses
  • Strong understanding of company services' operational policies, processes, and methodologies in project management
  • Ability to speak with depth and expertise on project management methods
  • Active participation in the company's PM Professions community
  • On the PMP certification path (preferred)
  • Financial management (P&L ownership, forecasting, budgeting)
  • Client relationship management at mid-to-upper levels
  • Business development and opportunity qualification
  • Team leadership, mentoring, and performance management
Job Responsibility
Job Responsibility
  • Manage customer project delivery across large or moderately complex engagements at local or sub-regional level
  • Handle projects with medium/high risk and medium complexity legal and commercial issues
  • Own project financials including P&L
  • ensure budgets are met or exceeded
  • Provide reliable financial forecasts to management
  • Drive business development by identifying and developing new opportunities within current projects
  • Support qualification and opportunity assessment for large/moderately complex deals
  • act as opportunity manager for medium/high risk opportunities
  • Build and manage client relationships, engaging mid to upper-level stakeholders
  • Represent the organization externally with customers and clients
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Food Service Manager

The Food Service Manager is a management position responsible for developing and...
Location
Location
United States , Goshen
Salary
Salary:
62000.00 - 68000.00 USD / Year
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Requires at least 1 year of experience
  • Requires at least 1 year of experience in a management role
  • Bachelor's degree or equivalent experience preferred
  • Strong interpersonal skills
  • Ability to maintain effective client and customer rapport for mutually beneficial business relationships
  • Ability to demonstrate excellent customer service using Aramark's standard service model
  • Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
  • Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
  • Must be able to stand for extended periods of time.
Job Responsibility
Job Responsibility
  • Use Aramark's coaching model to engage and develop team members to their fullest potential
  • Reward and recognize employees
  • Ensure individual and team performance meets objectives and client expectations
  • Plan and lead daily team briefings
  • Ensure safety and sanitation standards in all operations
  • Identify client needs and communicate operational progress
  • Ensure the completion and maintenance of P&L statements
  • Deliver client and company financial targets
  • Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends
  • educate teams on key levers to improve margins
What we offer
What we offer
  • medical
  • dental
  • vision
  • work/life resources
  • retirement savings plans like 401(k)
  • paid days off such as parental leave and disability coverage
  • Fulltime
Read More
Arrow Right

Senior Technical Engagement Manager

Play a pivotal role in driving customer outcomes by providing technical and oper...
Location
Location
United States
Salary
Salary:
178000.00 - 260000.00 USD / Year
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in consulting, technical delivery, or customer-facing roles
  • Focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
  • Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
  • Proven track record of leading both post-sales delivery engagements and account expansion efforts
  • Excel at managing cross-functional teams and stakeholders
  • Strong communicator, capable of translating technical concepts into business value
  • Experience working with cloud platforms and DevOps practices
Job Responsibility
Job Responsibility
  • Act as the technical delivery leader for Professional Services engagements
  • Work backwards from customer business and technical outcomes to define success criteria and delivery plans
  • Manage cross-functional delivery teams
  • Monitor project health, identify risks, and implement mitigation strategies
  • Serve as the primary point of contact for customers
  • Partner with the account team to identify and coordinate technical pursuits
  • Develop customer-tailored project proposals and statements of work
  • Support Vercel engineers when presenting technical solutions to customers
  • Contribute to the development of new service offerings
  • Help mature Vercel’s Professional Services delivery capabilities
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - mentorship and events
  • Flexible Time Off
  • Gear and WFH budget
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy