ServiceNow Test Analyst Jobs

New

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

New

Business Analyst

Project Role : Business Analyst. Project Role Description : Analyze an organizat...

Location

India , Bhubaneswar

Salary:

Not provided

ACCA

Expiration Date

January 12, 2026

Requirements

Minimum 2 year(s) of experience is required
15 years full time education
2 year of related experience
1+ year of experience as ServiceNow Business Analyst
ServiceNow Certified System Administrator
ServiceNow Micro-Certification
Strong understanding of ITSM processes and best practices
Experience with ServiceNow integrations (REST API, SOAP, etc.)
Sound working knowledge of the Now Platform and core architecture and IT Service Management modules, including Service Catalog, Incident, Change, CMDB, Asset Management, Service Level, Knowledge, Mobile Agent, and Self-Service Portal

Job Responsibility

Analyze an organization and design its processes and systems, assessing the business model and its integration with technology
Assess current state, identify customer requirements, and define the future state and/or business solution
Research, gather and synthesize information
Collaborate with project, operations managers, and architects to establish strong partnerships with the client's business teams
Translate business and technical requirements into user stories and acceptance criteria
Conduct thorough requirements gathering
Employs various methods, including unstructured and structured interviews, prepared documents or questionnaires, document review, observation, and prototyping
Validate and confirm responses, ensuring no room for misinterpretation after requirements gathering
Assist in managing and executing testing activities, ensuring that solutions meet requirements and quality standards

Business Support Analyst

This open position encompasses activities related to the management of user acce...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Systematic, autonomous and logical thinking
Microsoft Office 365
English – Expert
French – Notions
Ability to work independently and in a team environment
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload

Job Responsibility

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts

Fulltime

New

IT Business Solutions Analyst

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , New York

Salary:

72000.00 - 106560.00 USD / Year

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match
Fitness allowance, employee discount programs, free games & events and stocked pantries
14 paid holidays per calendar year
paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
up to 10 paid sick days per calendar year
paid parental and compassionate leave
wellbeing programs for mental health and other wellness support
family planning support through Maven
commuter benefits
and reimbursements for fitness-related expenses

Fulltime

Technical Analyst

The Technical Analyst 3 position will lead projects to upgrade enterprise applic...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree
at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
Experience with Enterprise Resource Planning (ERP) Systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views
Experience using basic commands in the Unix shell

Job Responsibility

Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure
Preform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems
Provide escalated support to IT Applications incidents
Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Provide after-hours support based on the On-call rotation
Other duties as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

New

Workday Configuration Analyst

This position plays a meaningful role in optimizing how we use Workday, exceed o...

Location

United Kingdom , London

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

Bachelor’s degree or equivalent work experience
3-5 Years Workday experience working on a HRIS Team
Proficiency in Workday in one or more functional areas
Proven knowledge of HR systems structure, functions, and processes
Organised, detail oriented with strong written and verbal communication skills
Strong analytical and problem-solving skills
Ability to present data in a polished, professional form (e.g., executive dashboards, PowerPoint presentations)
MS Word, PowerPoint, Outlook, Intermediate Excel (VLOOKUP, pivots, etc.) skills
Must work well independently with minimal direction, but also enjoy working as part of a global team
Ability to balance multiple projects and shifting priorities

Job Responsibility

Provide support to end user(s) by troubleshooting, providing issue remediation, technology and process request assistance and critical issue management using ServiceNow ticket system to track
Assist subject matter authorities to ensure data integrity, quality design of system changes, report writing, interpreting data flows, and troubleshooting business processes
Responsible for Workday business process/workflow setup and modification, testing and security as determined by business requirements
Perform routine system maintenance including system and data audits
Build Workday reports including sophisticated reports, matrix reports and dashboards
Trains end users on new processes/functionality including developing user procedures, guidelines, and documentation
Troubleshoot, validate, and modify Workday integrations to external vendors or other parties
Lead Workday enhancements by collaborating with key stakeholders to facilitate scoping, configuration, testing & implementation
Identify process enhancement opportunities, including internal team processes
Support (and where appropriate, lead) HRIS projects that impact multiple stakeholders and functional teams across Take-Two

What we offer

Private healthcare
Private dental
A double matching pension policy where the employer will double match up to a 4% contribution from the employee
Employee stock purchase scheme with a 15% discount
Eye tests and vouchers towards glasses
Cycle to work scheme
Flu vouchers
Annual health
4X death in service insurance
Income protection (66% salary)

Fulltime

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

Senior Associate Director, Technology Management

Some careers have more impact than others. If you’re looking for a career where ...

Location

Mainland China , Guangzhou

Salary:

Not provided

HSBC

Expiration Date

December 31, 2025

Requirements

Demonstrate an ability to work on an international team but can do so independently on a wide variety of projects across a series of workstreams
Experience with the delivery of Transformation projects within banks
Experience with managing end to end Technology governance process (i.e. Third Party Security reviews, Architecture reviews, etc)
Experience with functional, system and process knowledge of the multiple HR Technologies such as SuccessFactors, ServiceNow, PowerBI, Anaplan, etc.
Ensure adherence to the Change Management Policy in order to avoid or minimise the risk of disrupting services to customers and users
Experience of Incident and Problem Management
Flexibility to attend meetings aligned with international timezones where required
Familiarity with HR processes as well as business insights required to make informed business decisions
Knowledge on Control-m or similar Automation and Scheduling tools
Knowledge of data mapping, including data transformation, data validation, data insights and data quality

Job Responsibility

Manage the delivery of the business strategy across a series of projects or component activities, building stakeholder buy-in around plans, commitments and changes and ensuring the Technology programmes align and contribute to towards achieving strategic aims
Proactivley work with the business to understand the drivers and key initiatives. Provide recommendations and influence the direction to best serve the business
Drive continious improvement and adoption of global technology working closely with the business and regional stakeholders
Project manage the delivery of activities from IT governance process, design, build, testing, cutover, and deployment readiness coordinating with HR teams, Architecuture, IT system analyst, Testing, and vendor teams. This includes the management of IT plan, budget, resources, and risk/issues/dependencies
Keep appraised of leading practices – monitoring and evaluating future market trends and considering innovative solutions

What we offer

Equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count
Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Fulltime

ServiceNow Test Analyst

Advance Solutions

Location:
India, Pan-India (Jalandhar ▼
Delhi
Pune)

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for ServiceNow Test Analyst

Business Analyst - ServiceNow

Business Analyst

Business Support Analyst

IT Business Solutions Analyst

Technical Analyst

Workday Configuration Analyst

ServiceNow Process Engineering Specialist

Senior Associate Director, Technology Management

ServiceNow Test Analyst

Advance Solutions

Location:India, Pan-India (Jalandhar ▼DelhiPune)

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Requirements:

Nice to have:

Additional Information:

Job Posted:December 05, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for ServiceNow Test Analyst

Business Analyst - ServiceNow

Business Analyst

Business Support Analyst

IT Business Solutions Analyst

Technical Analyst

Workday Configuration Analyst

ServiceNow Process Engineering Specialist

Senior Associate Director, Technology Management

Location:
India, Pan-India (Jalandhar ▼
Delhi
Pune)

Category:
IT - Software Development

Contract Type:
Not provided

Job Posted:
December 05, 2025