ServiceNow Engineer Jobs

ServiceNow Process Engineering Specialist

We are seeking a dedicated and skilled ServiceNow Process Engineering Specialist...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (or equivalent experience)
Relevant and recent experience as a Business Analyst with a focus on IT Service Management (ITSM) solutions, particularly ServiceNow
Proven experience in gathering and documenting business requirements, creating user stories, and collaborating with cross-functional teams
Hands-on experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, and Knowledge Management
Strong knowledge of ITIL processes and ServiceNow best practices
Excellent communication, analytical, and problem-solving skills
Experience with ServiceNow reporting and dashboard creation
Ability to work effectively in both independent and team environments
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Strong attention to detail and a proactive approach to problem-solving

Job Responsibility

Collaborate with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and improvements
Translate business needs into functional specifications and user stories
Assist in prioritizing requirements based on business needs and technical feasibility
Work with technical teams to design ServiceNow workflows, configurations, and customizations based on business requirements
Work with Service Now Architects to maintain detailed documentation, including functional specifications, process flows, and system architecture diagrams
Analyze existing business processes and workflows to identify areas for improvement and automation
Assist in designing and implementing best practices for process improvements within the ServiceNow platform
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle
Provide ongoing support and guidance to business users on ServiceNow capabilities and process changes
Develop test plans, test cases, and execute system testing to ensure solutions meet business requirements

What we offer

Competitive base salary (annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits supporting well-being, living well, and saving well

Fulltime

ServiceNow Application Support Engineer

This role will be the lead in a focused portfolio of products acting as the tech...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree preferred
at least 5 years of experience and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
ServiceNow Application development experience,functional and technical knowledge
ITIL Certified
ServiceNow Certifications
Supporting and managing a wide variety of applications, including working with end-users, developers, and technical staff to resolve issues
An understanding of: PL/SQL
High-level understanding of system to system integrations
Software Development Lifecycle
Core web development technologies, including HTML, CSS, XML, Laravel and JavaScript

Job Responsibility

Subject matter expert for the systems in the portfolio including the understanding of the functional processes
Active work as a Project team member and at times Project Manager
Act as Product Lead during implementation and enhancement projects
Coordinating and overseeing technical aspects of implementation
Facilitating and assisting with functional aspects of project
Escalated level support
problem solve and troubleshoot complex issues (Tier 3) based on priority and within Service Level Agreements
at times within 4 hours at various tiers (sever to application)
includes vendor and Functional Department coordination
Configuration of the products and conduct research of the systems within the portfolio to ensure product roadmap and future functionality

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Senior Engineer, IRM

The Sr ServiceNow IRM Engineer collaborates with a team to design, implement, an...

Location

United States , Frisco

Salary:

113600.00 - 205000.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science or Engineering
4-7 years ServiceNow hands-on experience
Strong communication skills
Customer service expertise
Analytical skills
Technical writing abilities

Job Responsibility

Develop software solutions and conduct tests and inspections
Create and independently develop ServiceNow applications
Design and implement new technical solutions using existing and emerging technologies
Collaborate with technical teams to deliver solutions
Mentor and guide others through workshops and learning sessions
Document system designs, configurations, and business requirements
Optimize designs or processes for cost efficiency or quality improvement

What we offer

Medical, dental, and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays annually
Paid parental and family leave
Family building benefits
Back-up care

Fulltime

HR Process Engineer

The HR Process Engineer is an intermediate level position supporting Citi's HR o...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience (Service Now experience preferred)
Experience with automated end-to-end sourcing tools
Proficient in Microsoft Office
Ability and experience working in a fast paced, high pressure environment
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Can exercise independence of judgement and autonomy
Strong process reengineering skills, including the ability to understand the why behind processes and offer suggestions on how to streamline and improve functionality and processes
Experience in developing project plans and managing individual deadlines and goals

Job Responsibility

Perform in-depth evaluation of basic operations and business processes, family procedures, and industry standards for business supported to identify and resolve complex problems
Serve as an analytical and/or procedural expert, representing a unit or team on cross function operational processes and project deliverables
Liaise with multiple teams across the HR organization
Assume informal and formal leadership role within team as well as coach and train new recruits
Has the ability to operate with a limited level of direct supervision
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Serve as an advisor to HR groups and other partners on HR applications (specifically HR ServiceNow), processes, change impacts, etc.
Participate in key stakeholder (process owners, HR teams, systems support and technology teams) meetings to assess scope of strategic needs, educate stakeholders on strategy, and make recommendations for achieving desired impact
Partner closely with HR Process Owners and HR teams to monitor the performance of multiple initiatives, projects, and programs as they relate to HR ServiceNow
Provide detailed analyses for the overall impacts resulting from Projects and Change Requests

What we offer

Programs and services for physical and mental well-being, including telehealth options, health advocates, and confidential counseling
Expanded Paid Parental Leave Policy
Empowerment to manage financial well-being
Access to learning and development resources
Generous paid time off packages
Resources and tools to volunteer in communities.

Fulltime

New

Software Engineer

Location

Salary:

Not provided

Tranzea

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Computer Science, Information Technology or a closely related field
Demonstrated ability to work effectively as a leader in a team environment
Good verbal and written communication skills

Job Responsibility

Analyze information processing and plan and design systems, using techniques such as structured analysis, data modeling and reviewing existing functionality
Define Project Scope, Resources and Project timelines for ServiceNow Project deployment
Schedule and conduct workshops with all the business stakeholders relating to all Upstream modules, Procure to Pay and Supply Chain Management
Prepare high-level system landscape for end to end business process flow
Responsible for designing and configuring architectural solutions in the ServiceNow ITSM tool and for driving the overall implementation
Deeply involved in Customizing and developing the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting
Participated in Problems and Knowledge initiatives and other process improvements
Perform legacy data migration and legacy documents importing into new application
Working in Incident, change and problem management
Provide post go-live hyper care support

NOC Monitoring Engineer

Experience in Service Desk Management and Voice Support with strong communicatio...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Excellent customer service skills with a high level of focus on quality
Serve as the initial point of contact for end-users seeking technical assistance via phone, email, or in-person
Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, and ITSM platforms (ServiceNow, SMAX)
Handle incidents, alerts, and requests via ticketing tools, providing first-line fixes or escalating to L2/L3 as needed
Log and document incidents, generate reports, and track recurring issues to identify trends and potential problems
Maintain ITIL-compliant procedures and update service documents, SOPs, and KB articles
Develop dashboards for uptime, availability, and utilization metrics for infrastructure and applications
Collaborate with the monitoring team, manage shifts, and provide training and documentation support
Maintain and Update Service Documents and SOP
Responsible for identifying potential problems and/or trends of repetitive Incidents

Job Responsibility

Monitor the events or alerts on monitoring tools
perform initial investigation
raise with the Support team.

What we offer

Inclusive work environment
Respect for all differences
Positions open to people with disabilities.

Fulltime

Service Desk Engineer-Service Support

Service Desk Engineer-Service Support role at Sopra Steria, a major Tech player ...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Strong working knowledge of Printers, Operating Systems, MS Office, Active Directory, VPN, ServiceNow, Etc.
Excellent communication skills (written & verbal)
Sound knowledge of ITIL framework and practices
Strong knowledge of preparing Excel reports, PowerPoint, and other SOP documents
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements with a proven track record of operational process change and improvement

Job Responsibility

Handling calls, Emails, Chats, incidents, and events on the tickets
Log details of all incidents
Alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use supplied checklists and ensure that problems highlighted are followed up
Maintain procedures compliant with ITIL, the company’s quality management system
Documenting and reporting on service desk activities such as incident reports, problem resolution, and staff training activities
Contribute to improving customer support by actively responding to queries and handling complaints
Follow up with customers to identify areas of improvement
Strong Knowledge of Computer, IT infrastructure, Printers, MS-office products, networks, servers Monitoring tools like Tivoli, etc. along with their components

What we offer

Commitment to fighting against all forms of discrimination
Inclusive and respectful work environment
All positions open to people with disabilities

Fulltime

Service Desk Engineer-Service Support

Provide support on the first line of the Global Shared Service Desk & Monitoring...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Working knowledge of Operating Systems (Windows 10 & Windows 11), MS Office, Outlook, MS Teams, Azure AD, on-prem Active Directory, M365, Defender, VPN, ServiceNow, internally used applications
Excellent communication skills (written & verbal)
Knowledge of the ITIL framework and practices
Provide timely responses to all incidents, outages, and performance alerts
Categorize issues for escalation to the appropriate technical teams
Categorize and record reported queries and provide solutions
Monitor issues from the start till resolution
Escalate, if needed, unresolved problems to a higher level of support
Ability to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements, with a proven track record of operational process change and improvement
Ensure timely follow-up with cross-functional teams via e-mails, phone calls, and MS Teams.

Job Responsibility

Handle calls, Emails, Chats, incidents, and Requests on the ticketing and monitoring tool, taking necessary details, and ensuring the call is dealt with
Log details of all incidents: alerts/events and problems utilizing standard reporting methods
Provide first-line fixes, utilize relevant procedures, or escalate problems
Use the supplied checklists and ensure that the problems highlighted are followed up on
Maintain procedures that are compliant with ITIL, the company’s quality management system
Escalate tickets to L2 and L3 as appropriate and follow up for the resolution
Handling checks and reports that should be sent to clients
Will be responsible for Incident Review in ServiceNow using defined quality criteria for all P1 and P2 Incidents
Ensure that the incident management documentation process is being performed at a high level of quality
Generate reports on an ad-hoc or recurring basis using incident data from ServiceNow

What we offer

Inclusive and respectful work environment
Open to people with disabilities.

Fulltime

ServiceNow Engineer

Robert Half

Location:
United States, Houston

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 25, 2025

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