ServiceNow Consultant - Customer Service Management, Inetum

ServiceNow Consultant - Customer Service Management

Inetum

Location:
Romania, Bucharest

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Lead the design and implementation of ServiceNow CSM solutions. Collaborate with stakeholders to gather and analyse requirements. Develop and maintain the product backlog and roadmap for CSM. Ensure alignment with business goals and objectives. Provide technical guidance and support to the development team. Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases. Build Low Level Design Documentation and estimate the implementation. Manage upgrades, including document review, awareness sessions, impact analysis, and testing.

Job Responsibility:

Lead the design and implementation of ServiceNow CSM solutions
Collaborate with stakeholders to gather and analyse requirements
Develop and maintain the product backlog and roadmap for CSM
Ensure alignment with business goals and objectives
Provide technical guidance and support to the development team
Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
Build Low Level Design Documentation and estimate the implementation
Manage upgrades, including document review, awareness sessions, impact analysis, and testing

Requirements:

Possesses proficiency in the ServiceNow platform and CSM module, holding valid CSA & CSM CIS certifications
Translates business requirements into technical specifications and solution architecture
Experienced in developing Low-Level Design (LLD) documentation for ServiceNow CSM
Demonstrates a strong understanding of customer service processes and ServiceNow best practices
Exhibits excellent communication and stakeholder management skills
Familiar with Agile methodologies and project management principles

What we offer:

Full access to foreign language learning platform
Personalized access to tech learning platforms
Tailored workshops and trainings to sustain your growth
Medical subscription
Meal tickets
Monthly budget to allocate on flexible benefit platform
Access to 7 Card services
Wellbeing activities and gatherings

Additional Information:

Job Posted:
April 25, 2025

Employment Type:

Fulltime

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