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4+ years of experience working in an agile development environment as a business analyst
4+ years of ServiceNow experience including but not limited to the following:
Hands-on experience with working with ServiceNow core applications such as ITSM, ITBM, ITOM or HR
Building reports and dashboards for internal team use as well as end users
Basic understanding of the difference between business rules, client scripts, UI actions, UI policies and data policies, and when it is appropriate to use each
Hands on experience with modifying form and list views in ServiceNow
Experience setting up and managing a Visual Task Board (VTB)
Ability to understand business processes and translate into technical specifications
Working understanding of SDLC and Agile development best practices
Excellent oral and written communication skills (English language)
Strong conceptual and analytical skills, which demonstrates unique problem-solving approaches
Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment
Customer-focused approach with outstanding interpersonal skills
Highly skilled with Microsoft Outlook, Word, Visio, Excel, PowerPoint and Teams
Nice to have:
ServiceNow Certified Systems Administrator (CSA)
ITIL v3 or v4 certification
ScrumMaster certification (CSM)
Understanding of Managed Service providers and how they work with various customers
PMI Professional in Business Analysis (PMI-PBA)® or IIBA Certified Business Analysis Professional (CBAP®) Certification