ServiceNow Analyst I Job at Robert Half (Marysville)

Business Analyst - ServiceNow

An IT Business Solutions Analyst plays a key role in bridging the gap between bu...

Location

United States , Austin

Salary:

Not provided

Take-Two Interactive Software, Inc.

Expiration Date

Until further notice

Requirements

3 years of relevant experience
minimum 1 year of experience of building functional user requirements for ServiceNow implementation
1 year experience with ServiceNow ITSM and/or ITOM product suites
Bachelor’s Degree or equivalent experience in Business Administration, Information Technology, Computer Science, or a related field
Proven ability working directly with internal business customers in a support-type role
Proven ability assisting with product requirements, launching, and post implementation support
Proven ability in directly leading product launches, supporting retrospectives, building playbooks, and iterating to improve
Experiences with tools such as Jira, ServiceNow, Smartsheet, Airtable, Tableau, PowerBi, Monday.com, Miro, and Lucid Chart

Job Responsibility

Act as a liaison between business units and technical resources to ensure alignment on project objectives
Facilitate communication between collaborators to ensure expectations are clear and understood across departments
Suggest process redesigns or optimizations to leverage efficiencies, reduce costs, or enhance service quality
Good communication skills to be a phenomenal partner with business leaders, technical teams, vendors, and clients
Ability to facilitate meetings, workshops, and presentations with teams of multifaceted strengths
Work with business collaborators to design solutions that address their needs, improve efficiency, and reduce costs
Create process maps, workflows, and data models to represent business processes and system integrations
Form relationships with technical teams to design system solutions and identify technical gaps or areas for improvement
Conduct workshops, interviews, and surveys with business stakeholders to gather functional and technical requirements
Oversee and rationalize SaaS license management in close collaboration with business teams to optimize usage, reduce costs, and ensure alignment with organizational needs and goals

What we offer

Medical (HSA & FSA)
dental
vision
401(k) with company match
employee stock purchase plan
commuter benefits
in-house wellness program
broad learning & development opportunities
a charitable giving platform with company match
Fitness allowance

Fulltime

ServiceNow Test Analyst

ServiceNow Test Analyst role involving software testing activities, manual testi...

Location

India , Pan-India (Jalandhar; Delhi; Pune)

Salary:

Not provided

Advance Solutions

Expiration Date

Until further notice

Requirements

1-4 years of experience in Software Testing activities
Good communication skills
Understanding of Agile Methodology
Knowledge of Functional Requirement Document/Traceability Matrix
Good hands-on scripting Test cases
Good hands-on experience in Manual testing
Knowledge of Java (not mandatory)
Knowledge of Service Now/Salesforce (added advantage)
Good understanding of the STLC process

What we offer

Competitive compensation
Generous benefits
Professional atmosphere
Collaborative and inclusive work environment
Opportunity for professional growth

Fulltime

ServiceNow Lead Product Analyst

ServiceNow Lead Product Analyst role at Sopra Steria, involving ServiceNow devel...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
Has worked on ITSM extensively and understanding of CMDB
Rich Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
Experience in managing flows and workflows of Medium to Complex in nature
Understand scripted Web-Services, such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Ability to take role of Solution Architect and deliver projects for implementation and enhancements for customers along with Project Managers
Proficient in JavaScript with understanding on ServiceNow scripting
Must have some experience working with relational databases

What we offer

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences. All of our positions are open to people with disabilities.

Fulltime

Servicenow Developer Lead Product Analyst

ServiceNow Developer Lead Product Analyst position at Sopra Steria, a recognized...

Location

India , Noida

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Having experience in ServiceNow Development and ability to drive solutions independently
has worked on ITSM extensively and understanding of CMDB
is aware of other ServiceNow products and having practical work experience
rich experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and implementation of Scoped Application
experience in managing flows and workflows of Medium to Complex nature
understand scripted Web-Services such as AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
understanding of Service Portal designing would be an added advantage
general development experience
system integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP

Job Responsibility

Help maintain expert knowledge of ServiceNow platform and products and ensure mentorship within the team
support the junior members and also check the performance of the junior developers
communication with the Internal and External stakeholders for gathering of business needs

What we offer

Inclusive and respectful work environment
open positions for people with disabilities

Fulltime

Business Support Analyst

This open position encompasses activities related to the management of user acce...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

Minimum 1 year of experience in similar activities
ServiceNow
Active Directory
Systematic, autonomous and logical thinking
Microsoft Office 365
English – Expert
French – Notions
Ability to work independently and in a team environment
Good listening and questioning ability
Ability to plan work ahead and to prioritize workload

Job Responsibility

Test requirements for new business implementations
Identify automation opportunities
Participation and management of projects related to business application needs
Identifying technical errors to improve performance of remote business applications
Assist in software installations and configurations
Participate in workshops and follow-ups regarding business activities
Asset Management Control
Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
Perform user account management tasks, such as creating, modifying, and deactivating user accounts
Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts

Fulltime

Technical Analyst

The Technical Analyst 3 position will lead projects to upgrade enterprise applic...

Location

United States , Albuquerque

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree
at least 2 years of progressively responsible experience directly related to the duties and responsibilities specified and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year-for-year basis
Experience with Enterprise Resource Planning (ERP) Systems
Strong communication, team, customer relations, and organizational skills
Experience installing, configuring, and upgrading applications while documenting the process, so it is easily repeatable in the future
Experience working closely with customers to understand their needs and translating those needs into technical solutions
Experience leveraging the knowledge of IT infrastructure and security to improve application delivery and performance
Experience solving problems with creative solutions
Experience with Oracle, SQL, PL/SQL, packages, triggers, and views
Experience using basic commands in the Unix shell

Job Responsibility

Coordinate application upgrades and the establishment of required infrastructure in a virtualized environment for large, complex, ERP systems
Perform as the Application Technical Lead for projects initiated by our Platforms team to maintain and improve our system’s virtual infrastructure
Preform as the Technical Lead for internal Application’s projects to improve our systems, processes, and practices
Lead the establishment of tools and processes to monitor, validate, and administer these Automated Testing and Configuration as Code systems
Provide escalated support to IT Applications incidents
Work closely with the multiple offices across campuses as an advocate, an analyst, and champion of IT Application’s core directives: Secure, Accessible, Reliable, Innovative, and Effective
Document all work in our knowledge base leveraging different formats such as technical writing, diagrams, charts, and instructions to best communicate source material
Advocate for continual improvement of the division by offering recommendations on processes and existing systems
Provide after-hours support based on the On-call rotation
Other duties as needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

IT Service Management Reporting Analyst

Citi’s IT Service Management (ITSM) and Production Operations organization suppo...

Location

India , Mumbai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience creating ITSM reports and dashboards using the ServiceNow platform, Grafana, and Tableau
Deep working knowledge of ITIL v4 – Foundation required
Managing Professional preferred
Deep understanding of best practices across Incident, Problem, Change, Knowledge, and Request Management and familiarity with reporting/metrics design
Conversant across infrastructure, applications, and cloud technologies
Outstanding written, verbal, and non-verbal communication
proven influencer who adapts rapidly to different audiences
Lean Six Sigma/Black Belt advantageous

Job Responsibility

End-to-end accountability, working in conjunction with key stakeholders, for developing and creating strategic ITSM reporting, including ServiceNow on-platform reports and dashboards using Performance / Platform Analytics and dashboards
Working with customers and stakeholders to identify, inventory, assess, rationalize, and prioritize reporting needs and requests
Design, develop, and implement timely and accurate data/reports using on-platform ServiceNow reports/dashboards, Grafana, and Tableau
Develop and implement centrally published reports and dashboards for key ITSM key indicators and metrics that meet the enterprise needs for all business sectors
Gather critical KPIs and build core operational dashboards to help teams drive operational rigor and manage performance
Partner with customers and stakeholders to ensure standardized utilization of the reporting capabilities within the ServiceNow Platform
Develop guidelines, processes, and best-practices to ensure consistent usage of data elements and elimination of redundant reporting within the platform
Create and review reports for platform performance optimization
Create 'best practices' documentation for end-users on how to minimize negative platform performance when creating reports and dashboards
Develop reports and dashboards based on requirements gathered, partnering with stakeholders to deliver as well as train on report development to enable self-sufficiency

Fulltime

Tradefloor Support Analyst

We are looking for a skilled Tradefloor Support Analyst to join our team based i...

Location

United States , Houston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Mobile Device Management
Experience with ServiceNow ITSM
Proficiency in Office 365
Strong problem-solving abilities
Excellent communication skills
Strong understanding of trade floor operations
Previous experience in a similar role or environment
Relevant degree in Computer Science, Information Technology, or a related field
Ability to work flexible hours
Proven track record of team collaboration

Job Responsibility

Efficiently managing and resolving Tier 1 and 2 incidents
Troubleshooting various computer and network-related issues
Collaborating and escalating Tier 3 incidents when necessary
Recording all incidents using ITSM tools such as ServiceNow
Responding to customer inquiries through various channels including phone, Microsoft Teams, and email
Provisioning computer equipment and peripherals for employees, as well as maintaining and repairing existing IT equipment
Handling tasks related to Active Directory, Mail filters, Anti-Virus, RSA, Nexthink, and other operational tools
Installing, configuring, and upgrading end-user software and hardware
Providing training and guidance to users and teams on best practices
Supporting global IT initiatives

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

ServiceNow Analyst I

Robert Half

Location:
United States , Marysville

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 07, 2026

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Location:United States , Marysville

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Job Description:

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Job Posted:January 07, 2026

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