Service Support Rep, TUI

Service Support Rep

TUI

Location:
Mexico, Playa del Carmen

Category:
Hospitality and Tourism

Contract Type:
Employment contract

Salary:

216300.00 MXN / Year

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Job Description:

Become part of the TUI Destination Team as a Service Support Rep and make guests smile every day. You will handle communication with guests in a digital way, help in complex or emergency situations, and ensure guests' needs are met with appropriate service solutions. You will also monitor your success through guest feedback and learn about other career opportunities at TUI.

Job Responsibility:

Pro-actively inform and communicate with guests in a digital way
supporting our international guests in more complex, sensitive, or emergency situations that need that extra special attention
uncovering guests holiday needs and matching them with the right service solution
monitor and celebrate success with regular target updates and guest feedback results for service provided in your hotels
learn more about all TUI Destination Team job roles as skills are matched to the most suitable jobs throughout the recruitment experience

Requirements:

A consistently happy colleague and great team player
a highly engaging communicator - confident and remaining calm and empathetic in a crisis or difficult situations
willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services
you are fully conversational in English and have a driving license - extra languages will be helpful
highly independent, organized, and efficient and represent our ‘TUI Smile’ at all times

Nice to have:

Extra languages

What we offer:

Commission on top of base salary
a company iPad and uniform
16 days of holiday (on a full year) + two extra days (on Birthday and one Happy day)
discounts and multiple offers with TUI Club De Benefits
payment for all training days completed plus free access to TUI Learning Hub, TUI Skills Academy & language lessons
involvement in charity and sustainability initiatives like the TUI Care Foundation
complimentary access to WeCare Team & 24/7 Wellbeing Hub
permanent or seasonal contracts
growth opportunities tailored to unique skills and expertise

Additional Information:

Job Posted:
July 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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