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Service Support Integration Engineer

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Vodafone

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Location:
Egypt , Giza

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a skilled individual to lead the operational integration of services into a highly standardised environment, ensuring effective processes, tools, and service-level compliance. The role focuses on enabling local and partner markets, managing international operational support projects, and ensuring service readiness with minimal disruption. The candidate will work across global stakeholders to support end‑to‑end service enablement, cost efficiency, and customer satisfaction

Job Responsibility:

  • Oversee the transition and operational enablement of services across local and partner markets
  • Ensure service catalogues, classes, and offerings correspond to customer needs
  • Drive improvements in operational cost, quality, and efficiency
  • Act as a single point of contact between demand management and delivery units on service‑related topics
  • Review and validate proposed and delivered services based on evolving business requirements
  • Manage the quality and cost‑effectiveness of delivered services in collaboration with internal units
  • Lead service enablement activities, including processes, tools, knowledge bases, and SLAs
  • Define operational requirements, KPIs, and support documentation
  • Deliver training, guidelines, and briefings to internal and external stakeholders
  • Maintain service support integration project documentation, cost estimates, and reports
  • Manage end‑to‑end project lifecycle activities including requirements gathering, planning, deployment, stakeholder buy‑in, and go‑live readiness

Requirements:

  • Experienced in IT operations with strong customer‑focused exposure
  • Skilled in communication, decision‑making, and stakeholder engagement
  • Adept at prioritisation and navigating dynamic, fast‑paced environments
  • Able to collaborate effectively within traditional and matrix structures
  • Strong in analytical thinking with good knowledge of telecommunications and IT markets
  • Confident delivering cross‑functional projects with internal and external partners
  • Proficient in English with strong presentation, negotiation, and relationship‑building capabilities
  • Experienced working in international and multicultural settings
  • Qualified with ITIL certification and a relevant technology-related degree
What we offer:
  • Opportunity to work in an international environment with exposure to multi‑market service operations
  • The ability to influence operational service delivery and shape customer experience across global markets
  • Continuous development through hands-on involvement in cross‑functional, high-impact initiatives
  • Engagement with cutting-edge service enablement processes, tools and governance structures

Additional Information:

Job Posted:
February 14, 2026

Work Type:
Hybrid work
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